Amanda Kelley
Customer Service Manager
Harrison,OH
Summary
Dynamic Customer Service Manager with a proven track record in enhancing service delivery, developing training programs, and implementing feedback systems. Committed to driving team performance and improving customer satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Manager
SpartanNash
11.2023 - Current
- Led customer service team to enhance service delivery and resolve customer issues.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed training programs to improve staff performance.
- Implemented customer and employee feedback system to identify areas for service improvement.
- Collaborated store wide to enhance customer satisfaction and promote department growth.
- Monitored store trends to adapt customer service strategies and impact sales.
Customer Service Lead
Remke Markets
01.2019 - 10.2023
- Served as primary point of contact for escalated issues, resolving complex customer concerns promptly and professionally.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Oversaw daily operations, managing scheduling and allocation of resources to meet customer demands effectively.
- Fostered a positive work environment that promoted teamwork, accountability, and high levels of employee morale.
Cashier
Big Lots
05.2018 - 01.2019
- Processed customer transactions accurately using point-of-sale systems.
- Handled cash and credit transactions while ensuring compliance with company policies.
- Assisted in maintaining organized checkout area to enhance customer experience.
- Trained new staff on checkout procedures and customer service best practices.
Education
Master of Science - Public Health Education
Miami University
Oxford, OH 05.2001 -
Bachelor of Science - Sports Management
Miami University
Oxford, OH 05.2001 -
Skills
Serve Customer, Community, Coworkers
Create Solutions
Team leadership
Foster Positivity and success
Microsoft outlook, word, and Excel
Accomplishments
- Won Coach of the Year award in 2021.
Certification
First Aid/CPR Certified
Timeline
Customer Service Manager
SpartanNash
11.2023 - Current
Customer Service Lead
Remke Markets
01.2019 - 10.2023
Cashier
Big Lots
05.2018 - 01.2019
Master of Science - Public Health Education
Miami University
05.2001 -
Bachelor of Science - Sports Management
Miami University
05.2001 -