Cynthia (Cindy) Stogner
Morganton,NC
Summary
Dedicated Customer Service providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Driven Customer Service Manager offers 19 years of expertise in Customer Service and office administration. Polished in strategic planning and employee relations and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Valdese Weavers LLC
Valdese, NC
02.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone and email.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
Customer Service Assistant Manager
Valdese Weavers
Valdese, NC
11.2017 - 01.2023
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Answered incoming calls within specified time frames, directing them to appropriate departments.
- Received orders from customers via telephone or email and entered them into the system accurately.
- Provided assistance to customers in completing forms or applications related to their purchases.
- Responded promptly to customer inquiries about order status or product availability.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Collaborated with other departments such as marketing or accounting in order to provide better service solutions for customers.
- Collaborated closely with colleagues to meet customer needs.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Customer Service Representative
Valdese Weavers LLC
Valdese , NC
03.2004 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, returns, and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up customer accounts.
- Conferred with customers by telephone or email to provide information about products or services and take orders.
- Assisted customers with price checks, checking stock, and addressing other inquiries.
Education
High School Diploma -
Freedom High School
Morganton, NC05-2000
Skills
- Enter Orders
- Service Delivery Optimization
- Training and mentoring
- Help coworkers with support to customer satisfaction
- Make decisions with help of production
Timeline
Customer Service Manager
Valdese Weavers LLC
02.2023 - Current
Customer Service Assistant Manager
Valdese Weavers
11.2017 - 01.2023
Customer Service Representative
Valdese Weavers LLC
03.2004 - 10.2017
High School Diploma -
Freedom High School