Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Saylor Kemp

Ruston,LA

Summary

Dynamic General Manager with a proven track record at 7 Brew Coffee, excelling in operational strategy and staff recruitment. Successfully enhanced customer satisfaction and reduced costs through innovative budgeting and inventory control. Passionate about fostering a high-performing team and delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

7 Brew Coffee
Ruston, LA
08.2024 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored staff performance to ensure adherence to customer service standards.

Shift Leader

7 Brew Coffee
Fort Smith, AR
09.2022 - 08.2024
  • Resolved customer complaints promptly and professionally.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Trained new employees on company policies and procedures.
  • Oversaw shifts daily to ensure successful and efficient operations.

To-Go Specialist

Chili's Bar and Grill
Fort Smith, AR
12.2020 - 09.2022
  • Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
  • Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
  • Organized and tracked to-go orders while maintaining accuracy.
  • Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.

Education

Associate of Arts - Business Administration

Carl Albert State College
Poteau, OK
05-2023

Skills

  • Operational strategy
  • Budget management
  • Staff recruitment
  • Inventory control
  • Customer service
  • Sales management

Certification

  • Certified Food Protection Manager

Accomplishments

  • Company wide Spring 2025 Gift Card Finalist with over $29,000 in gift card sales as a team

References

References available upon request.

Timeline

General Manager

7 Brew Coffee
08.2024 - Current

Shift Leader

7 Brew Coffee
09.2022 - 08.2024

To-Go Specialist

Chili's Bar and Grill
12.2020 - 09.2022

Associate of Arts - Business Administration

Carl Albert State College

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