Amanda Kubly-Brandt
Evansville,WI
Summary
Detailed and motivated Deposit Operations Specialist with 4+ years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Deposit Operations Specialist - Automated Services
Summit Credit Union
08.2022 - Current
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Provide support and education to all branches and other departments where service or assistance is needed related to wires and ACH
- Review and verify all incoming and outgoing wire transfers, meeting deadlines and adhering to all policies and procedures
- Perform member call backs for potential fraudulent activity on wires
- Process service messages, drawdowns, returns and request for reversal transactions
- Assist with employee education on wire transfer systems and procedures as needed
Universal Banker - Float
Summit Credit Union
02.2022 - 08.2022
- Travel to multiple branches in the area to provide support and fill roles when short staffed
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Guide individuals through the loan application process and input member data into application
- Occasionally coach and mentor teller team
Universal Banker
Summit Credit Union
03.2021 - 02.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Senior Member Service Teller
Summit Credit Union
07.2020 - 03.2021
- Balanced vault multiple times daily with a high degree of accuracy
- Support and train new employees on the teller line
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Place and receive cash orders weekly
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Spa Coordinator/Team Lead
Rejuvenation Spa
06.2017 - 08.2020
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Successfully multitask numerous phone lines as well as in-person customers.
- Balance the register during and at the end of every shift.
Member Service Teller
Summit Credit Union
03.2020 - 07.2020
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Complete a variety of banking transactions with a high degree of accuracy.
Gymnastics Coach
GymHawks Gymnstics
08.2018 - 12.2019
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual gymnasts to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine gymnasts advancement and progress.
- Boosted gymnasts' confidence levels by offering constructive feedback and personalized support.
Education
High School Diploma -
Sun Prairie High School
Sun Prairie, WIUniversity of Wisconsin-Whitewater
Whitewater, WISkills
- Ability to meet deadlines
- Ability to work independently
- Ability to multitask
- Strong organizational skills
- Expertise in wire transfers
- Expertise with ACH transactions
- Excellent customer service
- Attention to Detail
Accomplishments
MACHA Education: Stop Payments & WDUDs: Help is on the Way! 10/24/2023
MACHA Education: YOU Get a Refund! Tax Refunds and ACH 2/9/2023
Co-Chair LGBTQ+ ERG March 2022-April 2023
Chair LGBTQ+ ERG April 2023 - May 2024
Timeline
Deposit Operations Specialist - Automated Services
Summit Credit Union
08.2022 - Current
Universal Banker - Float
Summit Credit Union
02.2022 - 08.2022
Universal Banker
Summit Credit Union
03.2021 - 02.2022
Senior Member Service Teller
Summit Credit Union
07.2020 - 03.2021
Member Service Teller
Summit Credit Union
03.2020 - 07.2020
Gymnastics Coach
GymHawks Gymnstics
08.2018 - 12.2019
Spa Coordinator/Team Lead
Rejuvenation Spa
06.2017 - 08.2020
High School Diploma -
Sun Prairie High School
University of Wisconsin-Whitewater