Amanda Lassoued, M.Ed.
Institution Relationship Manager
Charlotte,NC
Summary
Strategic relationship management expert focused on enhancing client engagement and driving results through effective collaboration. Skilled in conflict resolution and strategic planning, with a strong ability to communicate and solve problems. Builds lasting partnerships while navigating changing needs to support organizational success.
Overview
19
19
years of professional experience
Work History
VSLO, Institutional Relationship Manager
Association of American Medical Colleges
Washington, DC
07.2023 - Current
- Manage strategic relationships with institutional stakeholders and VSLO users, serving as a trusted advisor to drive engagement, strengthen customer confidence, and ensure long-term client success.
- Design and deliver scalable product training programs, live demonstrations, webinars, and educational resources that increased user adoption, platform proficiency, and overall customer satisfaction.
- Lead internal and external training initiatives by identifying knowledge gaps, developing targeted learning interventions, and improving user readiness for new features and platform enhancements.
- Conduct data-driven product performance reviews by analyzing user feedback, adoption metrics, and operational trends to identify improvement opportunities and enhance the end-user experience.
- Develop and maintain comprehensive product documentation, training materials, knowledge base articles, and user guides, translating complex technical concepts into clear, user-friendly resources.
- Partner closely with the AAMC Support Center (ASC) to prepare stakeholders for system releases and operational changes through proactive communication, risk assessment, and change management planning.
- Maintain high standards of Salesforce data integrity and documentation accuracy, leveraging reporting and analytics to provide actionable insights for operational planning and decision-making.
- Participate in User Acceptance Testing (UAT) efforts with Technical Operations teams, validating business requirements, evaluating feature readiness, and documenting reproducible defects to support successful product releases.
- Serve as the voice of the customer by gathering, analyzing, and communicating user feedback to product, operations, and leadership teams, helping drive continuous platform improvements and customer-centric enhancements.
- Monitor product adoption and engagement trends, implementing targeted outreach and support strategies that improved utilization rates, operational efficiency, and customer retention.
- Build strong cross-functional partnerships with product, technical, and support teams to ensure seamless customer experiences and successful execution of organizational objectives.
- Respond to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Build and maintain relationships with new and existing clients while providing high level of expertise.
- Maintain knowledge on banking products and distribution to provide optimal service support.
Education Manager - Department of Anesthesiology
University of Colorado, Anschutz Medical Campus
Aurora, CO
07.2021 - 06.2023
- Manages the 14 fellowship and residency training programs, with ACGME and non-accredited programs, the Master of Science in Anesthesiology program and the creation of new/non-accredited tracks for trainees
- Oversaw education funding sources and managed budget for department-funded students, including residents, fellows, and AAs, ensuring alignment with departmental financial strategies.
- Manages the newly acquired NIH NIGMS T32 Training Grant for junior faculty or fellows-in-training, implementing new trainings, processes and creating resources for the Executive Committee and associated faculty mentors
- Responsible for managing both Pediatric Gastroenterology, Hepatology, and Nutrition as well as Pediatric Transplant Hepatology supervising between 10-12 fellows per year which includes human resources functions
- Coordinates and create educational activities (didactic conferences, research conferences, Silverman Lectureship Visiting Professor Series) that support the Program’s curriculum
- Work to design and implement educational activities including curriculum, continuing education, product & professional development within a collaborative practice framework
- Assist in the creation of new initiatives focused on education and training within the Section (e.g. expanding the learning program for medical students and residents rotating through the Section)
- Managed Pediatric Gastroenterology, Hepatology, and Nutrition as well as Pediatric Transplant Hepatology, supervising 10-12 fellows per year and handling human resources functions.
- Manages program operations budget and reimbursements to fellows. This includes salary budgeting related to a half a million-dollar NIH T32 Training Grant, one hundred-thousand-dollar Cystic Fibrosis grant and other foundation awards for fellows-in-training
- Work with Graduate Medical Education office to submit monthly requirements that include evaluations by Program Director, faculty and fellows, education assessments, author self-studies and annual reports that adhere to ACGME requirements
Education Program Coordinator - Department of Peds
University of Colorado, Anschutz Medical Campus
Aurora, CO
12.2017 - 07.2021
- Managed operations budget and reimbursements for fellows, including salary budgeting for half a million-dollar NIH T32 Training Grant and one hundred-thousand-dollar Cystic Fibrosis grant, impacting fellows-in-training
- Managed both Pediatric Gastroenterology, Hepatology, and Nutrition as well as Pediatric Transplant Hepatology, supervising 10-12 fellows per year and performing human resources functions.
- Coordinated and created educational activities (didactic conferences, research conferences, Silverman Lectureship Visiting Professor Series) that support the Program’s curriculum
- Worked with Graduate Medical Education office to submit monthly requirements that include evaluations by Program Director, faculty and fellows, education assessments, author self-studies and annual reports that adhere to ACGME requirements
- Established and disseminated annual rotation, clinic and call schedules
- Managed dissemination and completion of student/resident/fellow, faculty and program evaluations ○
- Assisted in the creation of new initiatives focused on education and training within the Section (e.g. expanding the learning program for medical students and residents rotating through the Section)
Academic Administrative Assistant - Divisions of Infectious Diseases and Cystic Fibrosis
National Jewish Health
Denver, Colorado
02.2017 - 02.2019
- Supported faculty in grant submission processes for NIH, federal and state agencies, private foundations, and pharmaceutical companies by coordinating application segments with Program Coordinator and Research Administration to ensure grant acceptance
- Type grant proposals, manuscripts, scientific papers, correspondence, memos, speeches, minutes from division meetings
- Collaborated with Research Administration, IRB, Finance, Purchasing, and Receiving to meet division goals
- Coordinated with regional, national, and international institutions to facilitate affiliate and fellow participation in training programs
Enrollment Advisor/Impact MILE Task Force
Pearson Education
Orlando, FL
10.2015 - 01.2017
- Collaborated with Director and Assistant Directors of Recruitment Services to enhance practices in Moral, Innovation, Leadership, and Efficiency within a performance-based culture
- Present correct and timely information about the academic programs, application requirements, enrollment procedure and any other Admissions information to students by using Laurus, Power Campus and other program software
- Managed collection, maintenance, and communication of hundreds of student academic records and performance data to ensure accuracy and integrity
- Process, handle & update student academic records with integrity, accuracy and timeliness
- Processed correspondence, filed documents, and organized memorandums for campuses while supporting various administrative tasks
Program Manager
HBI (Project Bridge)
Orlando, FL
09.2014 - 09.2015
- Collaborated with Department of Juvenile Justice and Eckerd to deliver transitional services for boys and girls ages 11-21 reintegrating from juvenile justice residential programs to home communities
- Supervised a team of 5 individuals in different roles at main site.
- Oversee training classes and create curriculum and program design
- Coordinated training projects with funding agencies, nonprofits, and community-based organizations to enhance service delivery and skill development
- Implement and participate in outreach and recruitment strategies
- Prepare, analyze, manage and approve instructional, operational, and tool budgets
- Supervised distribution and inventory management of tools, materials, and equipment to ensure resource availability for training initiatives
Director of Career Services
American Institute College of Health Professions
Celebration, Florida
10.2011 - 09.2014
- Supervised team of 3 across main site in Florida and Colorado to enhance service delivery
- Raised placement from 37% to 72% in three months for both campuses
- Developed relationships with students throughout the entirety of their education and placement experience including leading 1-on-1 meetings, mock interviews and resume workshops
- Coordinated on-campus job fairs, engaged with external job fairs, invited guest speakers, and arranged on-campus interviews to connect students with employment opportunities
- Worked with marketing, Campus Director and Admissions department to be sure that 100% of all inquiries are followed-up
- This includes reports showing the follow-up percentage and closure of inquiries by admissions rep (total, by month and product)
- Director of First Impressions/Admissions Coordinator
- Ensured the proper collection, maintenance and communication of numerous student academic records and performance data
- Developed and coordinated community activities to foster campus engagement and strengthen relationships with local organizations
- Worked with local media and vendors to attract community participation
General Teller/Assistant Manager
Walt Disney World
Orlando, Florida
08.2007 - 10.2011
- Led a team of employees in providing exceptional customer service
- Motivated my team to complete the sales process, ensured customer satisfaction, complied with Company procedures and maximize productivity
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, labor and utility costs
- Maintained accurate and up-to-date plan of restaurant staffing needs
- Coordinated training programs for employees, ensuring effective onboarding and skill development.
- Trained and developed front-of-house employees, monitoring progress and addressing performance issues
- Applied basic principles of learning theories and delivery of group and individual training
- Evaluated the employees for effectiveness of training and individual employee growth
- Coordinated training department operations, scheduling classes, tracking attendance, addressing performance issues, updating training logs, and generating daily reports
Education
Master’s Degree - Curriculum and Instruction
Southern New Hampshire University
Hooksett, New Hampshire03-2016
Bachelor’s Degree - Education and Public Policy, Political Science and Government
Ashford University
Clinton, Iowa09-2013
Skills
- Account Management
- Client retention
- Strategic Partnerships
- Product training
- User acceptance testing
- Deployment support
- SaaS Platform Support
- CRM Management (Salesforce)
- Data-driven decisions
- Performance Metrics Analysis
- Operational Reporting
- Dashboard Development
- Process Improvement
- Data Integrity & Governance
- Health Information Systems
- Electronic Health Records
- Grant Management Systems
- Microsoft Office Suite
Timeline
VSLO, Institutional Relationship Manager
Association of American Medical Colleges
07.2023 - Current
Education Manager - Department of Anesthesiology
University of Colorado, Anschutz Medical Campus
07.2021 - 06.2023
Education Program Coordinator - Department of Peds
University of Colorado, Anschutz Medical Campus
12.2017 - 07.2021
Academic Administrative Assistant - Divisions of Infectious Diseases and Cystic Fibrosis
National Jewish Health
02.2017 - 02.2019
Enrollment Advisor/Impact MILE Task Force
Pearson Education
10.2015 - 01.2017
Program Manager
HBI (Project Bridge)
09.2014 - 09.2015
Director of Career Services
American Institute College of Health Professions
10.2011 - 09.2014
General Teller/Assistant Manager
Walt Disney World
08.2007 - 10.2011
Bachelor’s Degree - Education and Public Policy, Political Science and Government
Ashford University
Master’s Degree - Curriculum and Instruction
Southern New Hampshire University