AMANDA LAWSON MCLEOD
Huffman,TX
Summary
Results-driven Business Services Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and billing improvement. Excel at communication, problem-solving, and adaptability, ensuring seamless management and business growth.
Overview
8
8
years of professional experience
Work History
Business Services Manager
Cox Automotive
Houston, TX
05.2023 - Current
- Monitored delinquent accounts and worked with AR department to collect past due payments.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Researched discrepancies between customer records and internal systems.
- Collaborated with sales team to ensure proper customer account set-up.
- Worked with customers to resolve billing disputes in a timely manner.
- Implement efficient billing procedures to ensure timely and accurate invoice process.
Dispatcher Coordinator
Cox Automotive
Houston, Texas
12.2021 - 10.2022
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Created detailed reports of daily dispatching activities and submitted them to management.
- Coordinated with other departments to ensure smooth flow of operations.
- Trained new staff on the use of dispatching software and systems.
- Managed communications/Arrival time between customers and drivers.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Parts/Service Coordinator
U.S. Xpress
New Caney
04.2019 - 12.2021
- Generate and maintain all repair orders
- Submit trailer claims for unreported accident damage
- Conducted regular audits of parts inventory to ensure accuracy.
- Generated invoices upon completion of outgoing shipments.
- Maintained accurate records of all parts received and distributed.
- Provided support to field technicians during service visits when necessary.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Followed up with technicians and managers to receive and communicate status updates.
- Assisted with billing and invoicing for services rendered.
Sales Expeditor
Bell and McCoy Companies
Houston, TX
10.2016 - 12.2018
- Provide follow-up as needed on customer inquiries to ensure resolution satisfies customers and meets at internal expectations
- Ensure on time delivery for all orders, expediting according to defined procedures, respecting quantity, quality and timing.
- Resolved discrepancies between customer orders and actual shipments received.
- Processed purchase orders according to company policies and procedures.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
- Assisted in preparing freight estimates based on weight, volume, destination points.
- Managed movement of materials and product through production.
- Distributed work orders to departments.
Senior Billing Specialist
Cox Automotive
Houston
10.2022 - 05.2023
- Reviewed and processed incoming customer orders, invoices and payments.
- Ensured accuracy of billing information by verifying details with customers or other departments.
- Analyzed customer accounts to identify discrepancies in payment records.
- Resolved billing disputes and credit and debit requests from customers.
- Responded to customer inquiries regarding billing issues via phone, email or in-person meetings.
- Edit and review all repairs to ensure correct SRT’s.
- Follow up with clients on PO Request's.
- Answered customer questions to maintain high satisfaction levels.
Education
High School Diploma -
New Caney High School
05.2000
Skills
- Financial Oversight
- Client Relationship Management
- Mentoring and training
- Deadline-oriented
- Billing dispute resolution
- Customer Relationship Management
- Decision-Making
- Performance Reviews
- Customer Satisfaction
References
- Sam Votaw, (281) 354-5453
- Casey Knox, (713) 303-5485
- John-Michal Altman (317) 840-2903
Timeline
Business Services Manager
Cox Automotive
05.2023 - Current
Senior Billing Specialist
Cox Automotive
10.2022 - 05.2023
Dispatcher Coordinator
Cox Automotive
12.2021 - 10.2022
Parts/Service Coordinator
U.S. Xpress
04.2019 - 12.2021
Sales Expeditor
Bell and McCoy Companies
10.2016 - 12.2018
High School Diploma -
New Caney High School