Amanda Lay
Steger,IL
Summary
Motivated leader with 3.0 years of TOM experience. Team player dedicated to helping co-workers develop skills and techniques to best serve our customers. Detail oriented multi-tasker who thrives in high pressure and fast paced environments while maintaining high safety expectations and building a strong team environment.
Overview
8
8
years of professional experience
Work History
Process Assistant
Amazon
Joliet, IL
05.2024 - Current
- Motivated team members to remain focused and on task in a safe manner.
- Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
- Provided support to team members in resolving process-related issues.
- Identified areas for improvement within existing processes.
- Collaborated with colleagues to develop innovative solutions for complex problems.
- Identified potential risks associated with proposed changes or implementations of processes.
- Developed and maintained accurate records of process metrics.
- Monitored process performance to ensure compliance with established standards.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Transportation Associate
Amazon
Joliet, IL
06.2020 - 05.2023
- POC for BHN/FHN
- Safety committee for BHN
- Communicates with internal and external teams to ensure trailers arrive and depart on time with limited as possible defects
- Prioritizes safe functions within the yard
- Builds relationships with team members and 3rd party vendors with specific issues through conflict resolution
- Performs yard audits, check in and check outs, case management, hostler moves and TOMY runs
- Facilitating associate onboarding.
Stretch TAM / POC
Amazon
Joliet, IL
03.2022 - 10.2022
- Works with site leadership on quality and customer experience metrics
- Responsible for escalating head count shortage/overage throughout the nodes to ensure proper support site to site
- Communicates with leadership on associate barriers, concerns and equipment needs
- Collaborates with site safety to promote and ensure a safe work environment for associates and 3P customers
- Maintains customer delivery promise by motivating the team to provide efficient productivity
- Encourages, guides, influences and coordinates the importance of associate relationships amongst each other.
Problem Solve Process Guide
Amazon
Joliet, IL
09.2016 - 06.2020
- Point of contact for all Outbound Problem Solvers on FHN and BHN
- Assists with managing associate staffing and monitoring hours for Transfer out Problem solve
- Wrote an SOP for special drop zoning when network lowered Sort Center permissions from expert to admin
- Wrote slides for Learning on the Outbound Problem Solve process
- Kept track of pile counts to assist in decreasing them and kept record on them in order to find gaps within reports
- Deep dive major issues that occur in Outbound Problem Solve
- Assist PA’s in communications between problem solvers and PAs
- Maintaining safety and quality standards for associates within outbound Exceptions
- Corrected gaps, or errors in logistics information done by extensive research and correction being found with tools available.
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Process Assistant
Amazon
05.2024 - Current
Stretch TAM / POC
Amazon
03.2022 - 10.2022
Transportation Associate
Amazon
06.2020 - 05.2023
Problem Solve Process Guide
Amazon
09.2016 - 06.2020