Dawn Howard
Summary
Process Assistant experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Microsoft Office Software proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
31
31
years of professional experience
Work History
Process Assistant
Amazon.Inc
Chester, VA
08.2017 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
Preschool Teacher
New Bridge Wee Center
Sandston, VA
09.2004 - 08.2017
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Fraud Investigator
SunTrust Banks Inc
Richmond, VA
11.1992 - 08.2002
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Conducted prompt and thorough investigations on referred files.
Education
Varina High School
Richmond, VA06.1989
Skills
- Inventory Management
- Process Sequencing
- Supplier Relations
- Hand Trucks
- Record Management
Accomplishments
- Conducted pilot testing of a new program called FPY
- Participated in RIC2 Site Video
- Created permanent work stations for problem solve in the mod
- Formatted Inbound problem solve procedures
- Spill Kit project
- Volunteer Outreach and Event Coordinator for Amazon Indigenous Group
Timeline
Process Assistant
Amazon.Inc
08.2017 - Current
Preschool Teacher
New Bridge Wee Center
09.2004 - 08.2017
Fraud Investigator
SunTrust Banks Inc
11.1992 - 08.2002
Varina High School