Deshondra Thornton
Lake Wales,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Process Assistant
Amazon
Tampa, FL
10.2019 - 01.2025
- Drove customer feedback to deliver information to management for corrective action.
- Identified potential risks associated with proposed changes or implementations of processes.
- Provided technical assistance during system upgrades or maintenance activities as needed.
- 5 years of cherry picker forklift/OP/ center rider and reach truck
- 5 years are picking and packing, and receiving
- Maintained inventory of office supplies and placed orders when necessary.
- Monitored process performance to ensure compliance with established standards.
- Participated in meetings with internal teams to discuss process changes or modifications.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Provided support to team members in resolving process-related issues.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Facilitated training sessions for staff on how to use newly implemented processes effectively.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
Assembly Line Inspector
Ready Pack Foods
Jackson, Georgia
08.2017 - 09.2019
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Conducted regular audits of incoming materials against purchase order specifications.
- Marked materials with grade or acceptance status.
- Monitored production line operations to ensure adherence to quality standards.
- Noted changes during testing in project documentation.
- Repaired malfunctions, reassembled items, and performed final tests.
- Organized inventory of parts used in assembly processes to maintain accurate records.
- Trained new employees on proper inspection techniques and equipment use.
- Recorded data from inspections into tracking system for future reference.
- Notified supervisors or other relevant personnel of test or production issues.
- Maintained a clean work area throughout the shift to promote safe working conditions.
- Learned new testing methods through continued education and research.
- Perform quality assurance prior to delivery of final work to clients.
Education
High School Diploma -
Taylor County High School
Butler , Ga05-2007
Skills
- Safety management
- Supplier relations
- Performance monitoring
- Lean methodologies
- Scheduling coordination
- Workflow management
- Process documentation
- Assignment delegation
- Management support
- Attendance tracking
- Trend tracking
- Presentations
- Document validation
- Supplier qualification
- Schedule coordination
- Document control
- Software knowledge
- Process flows
- Order preparation
Timeline
Process Assistant
Amazon
10.2019 - 01.2025
Assembly Line Inspector
Ready Pack Foods
08.2017 - 09.2019
High School Diploma -
Taylor County High School