Amanda Leach
Muskegon,MI
Summary
Results-driven Human Resources professional with a proven track record of enhancing operational efficiency and addressing complex challenges. Expertise in cultivating and sustaining trusted relationships with key stakeholders, including decision-makers, customers, and team members, to drive organizational success. Committed to leveraging extensive training and hands-on experience to embrace new professional opportunities and contribute to strategic objectives. Passionate about fostering a collaborative work environment that aligns with the organization's overall mission.
Overview
12
12
years of professional experience
Work History
Human Resources Operations Partner
FORTNA
04.2024 - 01.2026
- Facilitated effective case management and escalation processes within Workday help desk as Tier-1 support.
- Supported end-to-end testing processes for Workday enhancements and new functionalities, ensuring quality and reliability.
- Executed workday configuration changes through comprehensive testing and validation procedures.
- Evaluated and interpreted monthly compliance and data quality reports to ensure regulatory adherence.
- Engaged with stakeholders to uphold integrity and cleanliness of HR data management.
- Analyzed and improved HR operational procedures to ensure seamless employee management and compliance.
- Coordinated efforts with cross-functional teams to identify solutions for complex employee-related issues.
- Authored and managed internal resources, such as QRGS and knowledge articles, to support operational consistency and knowledge sharing.
- Oversaw I-9 compliance and reverification processes to ensure regulatory adherence.
Human Resources Generalist
FORTNA
04.2023 - 04.2024
- Investigated and addressed employee relation concerns, complaints, and inquiries to ensure effective communication and support.
- Executed comprehensive workplace investigations to ensure compliance with organizational policies.
- Collaborated with leadership to design and implement recruitment strategies.
- Facilitated onboarding of 60 contractors within a two-month timeframe.
- Managed partnerships with multiple staffing agencies to strengthen recruitment initiatives.
- Oversaw the preparation of staffing reports and led weekly strategy meetings with leadership teams.
- Managed employee relations by interpreting contracts, addressing questions, and facilitating issue resolution between management and staff.
- Coordinated and engaged in meetings focused on resolving grievances to enhance workplace communication.
- Executed staffing modifications, managing job postings and layoffs/recalls while adhering to union contract provisions.
- Engaged in discipline meetings to discuss progress, challenges, and solutions within the team.
- Fostered collaboration and communication between leadership and union members to enhance workplace harmony.
- Assisted with payroll functions by printing checks. Supported time-off approvals and tracked attendance records.
- Assisted with employee benefit changes and supported the annual open enrollment process.
- Engaged in monthly safety meetings, discussing strategies to mitigate risks and promote a safe work environment.
Talent Acquisition Specialist
MHS Conveyor/FORTNA
04.2022 - 04.2023
- Oversaw full cycle recruitment processes across multiple departments.
- Cultivated and sustained strong working relationships with organizational leaders.
- Oversaw collaboration with various staffing agencies to enhance recruitment efforts.
- Engaged with hiring managers to identify and address specific staffing challenges.
- Processed employee information changes and new hire entries within the ERP platform.
- Drafted and submitted job requisitions, ensuring alignment with departmental hiring strategies.
- Facilitated onboarding processes and ensured compliance through thorough drug and background checks.
- Created and updated staffing reports to enhance workforce planning and resource allocation.
- Led weekly staffing meetings, engaging HR and talent acquisition leaders to optimize recruitment efforts.
Human Resource Department Contractor
MHS Conveyor/FORTNA via Manpower
06.2021 - 04.2022
- Conducted comprehensive orientations for contractors and new hires, promoting a smooth transition into organizational culture.
- Administered employee record management within ERP system.
- Facilitated communication of staffing requirements to agencies.
- Evaluated resumes submitted by staffing agencies to identify qualified candidates.
- Guided and supported employees in addressing their inquiries.
- Facilitated communication with shop supervisors to address employee concerns and operational needs.
- Coordinated scheduling of new hire physicals and drug screening appointments.
- Executed comprehensive background checks to ensure candidate eligibility.
- Oversaw management of BTO, FMLA, tardy, and vacation time entries within ERP system.
- Managed monthly updates of employee information screens in breakroom to ensure accurate communication.
- Collaborated on diverse projects as they emerged to support organizational goals.
- Assisted with the data merge from Paycom to Workday
Operations Excellence Supervisor / Customer Experience Coordinator
PrivaMD Inc
12.2018 - 05.2021
- Managed operational workflows to enhance efficiency and productivity among clerical personnel.
- Provided support to PrivaMD Physicians and PrivaMD Center for Functional Medicine Physicians
- Facilitated user training and support for electronic health record system implementation.
- Monitored staff time cards and processed time-off requests. Scheduled shifts to ensure adequate coverage.
- Compiled and analyzed data to produce comprehensive reports for decision-making.
- Facilitated interviews to enhance recruitment processes and ensure candidate alignment with company values.
- Documented and assessed data related to different processes within the office environment.
- Orchestrated provider flow meetings to enhance operational efficiency.
- Spearheaded development and implementation of new processes across office operations.
- Facilitated training sessions for staff on process improvement methodologies.
- Lead provider on-boarding meetings
Process Improvement Coordinator/ Quality Specialist/ Referral Specialist
Muskegon Family Care
03.2014 - 11.2018
- Engaged with patients, staff, and medical professionals to enhance collaboration and support patient care.
- Assisted in the facilitation of Kaizen events to drive continuous improvement initiatives.
- Facilitated training sessions for staff on lean tools to enhance operational efficiency.
- Executed thorough data collection processes to support informed decision-making and operational improvements.
- Facilitated provider events to strengthen partnerships and improve operational efficiency.
- Collaborated with providers and medical assistants to enhance quality measure compliance.
- Managed patient data reporting and conducted follow-ups to ensure comprehensive care.
Education
Bachelors - Human Service
Baker College
Muskegon, MI09.2014
Associates - Human Service
Baker College
Muskegon, MI03.2013
Associates - Art & Science with a focus in Healthcare
Muskegon Community College
Muskegon, MI05.2008
Skills
- Experience with Paycom and Workday HRIS systems
- Training & Knowledge Sharing
- Google Suite
- Recruitment and hiring
- Data-Driven Decision Making
- Compliance & Policy Adherence
- Benefits & Payroll Support
- Employee Relations Support
- Problem Solving and Critical Thinking
- Reporting & Analytics
- Microsoft Word, PowerPoint, Publisher, and Excel
- Case Management / Tier-1 Support
- User Acceptance testing (UAT)
- Process Improvement & Workflow optimization
- Employee On-boarding and Off-Boarding
Timeline
Human Resources Operations Partner
FORTNA
04.2024 - 01.2026
Human Resources Generalist
FORTNA
04.2023 - 04.2024
Talent Acquisition Specialist
MHS Conveyor/FORTNA
04.2022 - 04.2023
Human Resource Department Contractor
MHS Conveyor/FORTNA via Manpower
06.2021 - 04.2022
Operations Excellence Supervisor / Customer Experience Coordinator
PrivaMD Inc
12.2018 - 05.2021
Process Improvement Coordinator/ Quality Specialist/ Referral Specialist
Muskegon Family Care
03.2014 - 11.2018
Bachelors - Human Service
Baker College
Associates - Human Service
Baker College
Associates - Art & Science with a focus in Healthcare
Muskegon Community College