KIA RIDDICK

• Serve as the primary HR partner to field and corporate leadership, advising on employee relations, performance management, and policy interpretation across multiple locations

• Coach and guide managers through complex employee issues, including disciplinary actions, terminations, and conflict resolution, ensuring consistent and compliant decision-making
• Lead workplace investigations, gather and assess facts, and provide recommendations that mitigate risk and align with company policy and employment law
• Partner with leadership to address associate relations concerns, improve team dynamics, and drive a positive and productive work environment
• Ensure consistent application of HR policies, procedures, and best practices across multi-state operations
• Support workforce planning, promotions, and organizational changes in alignment with business needs
• Collaborate with payroll and leadership on compensation changes, job updates, and compliance-related processes

• Administer and manage company-wide benefits programs, including medical, dental, vision, and ancillary offerings, ensuring a seamless employee experience
• Lead open enrollment processes, including employee education, communication, and issue resolution
• Serve as primary point of contact for employee benefits inquiries, resolving complex issues with a high level of customer service
• Partner with brokers and carriers to enhance plan offerings, troubleshoot issues, and improve overall benefits strategy
• Support total rewards initiatives by evaluating programs and identifying opportunities to improve employee engagement and retention
• Coordinate and implement training programs across compliance, safety, and professional development
• Manage LMS content and track completion of required training initiatives

• Served as a strategic HR advisor supporting a workforce of 700+ employees within the University System of Georgia
• Partnered with leadership on employee relations, policy interpretation, and workforce planning
• Provided guidance to managers on performance management and employee concerns
• Consulted on job reclassifications, promotions, and compensation adjustments
• Ensured compliance with institutional policies and employment regulations

• Partnered with senior leadership across technical and business teams to support employee relations, performance management, and organizational needs
• Advised managers on disciplinary actions, coaching strategies, and employee development
• Conducted workplace investigations and resolved employee relations issues while ensuring compliance with company policies and employment laws
• Supported full-cycle recruiting efforts and collaborated with leadership on workforce planning initiatives
• Delivered training on leadership development, remote team engagement, and workplace expectations

• Administered employee benefits programs including medical, dental, vision, COBRA, 401(k), and disability
• Led open enrollment and provided benefits education to employees
• Ensured compliance with FMLA, ADA, EEOC, and other regulatory requirements
• Served as a point of contact for employee benefits questions and issue resolution

• Supported employee relations, performance management, and compliance initiatives
• Partnered with managers on hiring, onboarding, and performance improvement plans
• Maintained HR documentation and ensured adherence to company policies

• Supported HR operations for a workforce of 500+ employees across recruiting, onboarding, and employee relations
• Assisted with performance management and employee engagement initiatives
• Ensured compliance with employment laws and internal policies
• Supported payroll processing and benefits administration