Haydee Feliciano
Queens,NY
Summary
Senior Human Resources Business Partner with extensive experience in aligning HR strategies with business goals across multiple states. Proven expertise in employee relations, organizational design, and leadership coaching, resulting in enhanced performance management and improved employee retention. Successfully guided executives through complex workforce decisions while ensuring compliance and operational efficiency. Skilled in developing and implementing business conduct and ethics policies to foster a positive workplace culture.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
FelicianoHR
New York, USA
02.2025 - Current
- Provide HR consulting to strengthen workforce planning, compliance, and organizational practices.
- Manage ADA, EEOC, DOL, and unemployment cases; conduct employee relations investigations.
- Lead recruitment strategy, screening, job description development, and onboarding improvement.
- Oversee multi-state leave programs including FMLA, PFL, FMLI, Disability, Workers' Compensation, and Sick Leave.
- Audit HR processes to ensure compliance with federal, state, and local regulations.
- Coach leaders on performance management, risk mitigation, and succession planning.
Senior Human Resources Partner
Paychex
New York, USA
01.2019 - 05.2025
- Delivered strategic HR consulting to over 90 businesses, supporting up to 2,000 employees.
- Conducted HR assessments to strengthen compliance, policy alignment, and risk mitigation.
- Resolved escalated issues involving benefits, payroll, performance, and employee relations.
- Developed and delivered leadership training programs for managers and supervisors.
- Conducted & advised executives on investigations, corrective action, and terminations.
- Multi-state experience: NY, NJ, CT, MA, CA, TX, GA, FL
Account Executive/Business Development Manager
Randstad Technologies
10.2017 - 12.2018
- Delivered the highest level of sales and customer service to clients by creating and maintaining relationships, driving deals, retaining and growing revenue from new and existing clients, developing and negotiating contracts, and integrating contract requirements within business operations.
- Thoroughly vetted and recruited appropriate candidates based on client specifications.
- Prepared candidates for the recruitment process by providing soft skills training and interview preparation.
- Utilized LinkedIn Recruiter, Monster, and Bullhorn to contact and recruit potential candidates and clients.
- Managed full-desk responsibilities, multitasking sales and recruiting business aspects to allow for creative marketing of the firm to clients and candidates.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided timely customer service support to resolve any issues quickly and efficiently.
Assistant Branch Manager
Enterprise Truck Rental
05.2011 - 10.2017
- Successfully managed a large-scale business by understanding cost control, delivering superior customer service, and effectively communicating with customers and business partners; mentored, trained, promoted, and hired staff with seven points of sale.
- Managed full-cycle recruitment of all staff members at the branch location, including job posting, resume screening, interviewing, reference checks, onboarding, and training.
- Promoted the Management Trainee program and advocated various advantages of the program to employees.
- Facilitated ongoing staff meetings to strategize about sales/operational goals and promotional opportunities.
- Handled daily branch functions including office management, fleet operations, business development, accounts receivables, and bank deposits.
- Audited time and attendance and pay procedures to ensure staff was paid correctly and in a timely manner.
Office Manager
Baron Nissan Inc
08.2003 - 05.2011
- Managed payroll, HR compliance, and administrative processes.
- Processed new hire documentation and employee changes.
- Enhanced accuracy and workflows in HR and finance operations.
- Coordinated communication between departments to enhance collaboration and productivity.
- Implemented office policies and procedures to streamline administrative tasks.
Education
Bachelor of Science - Fine Arts
CUNY, Queens College
Associates of Science - Fine Arts
CUNY, Queensborough Community College
Skills
- Employee Relations and Investigations
- FMLA & ADA Administration
- HR Strategy & Organizational design
- HRIS Expertise: Workday, ADP, Paychex Flex
- Multi-State HR Practices
- Risk Mitigation Strategies
- Performance Management
- HR Compliance & Regulations
- Coaching, Mentoring, & Training
- Development Initiatives
- Change Management
- Talent Acquisition & Workforce Planning
- Benefits Administration
- Leave management strategies
Certification
SHRM-CP
Timeline
Human Resources Business Partner
FelicianoHR
02.2025 - Current
Senior Human Resources Partner
Paychex
01.2019 - 05.2025
Account Executive/Business Development Manager
Randstad Technologies
10.2017 - 12.2018
Assistant Branch Manager
Enterprise Truck Rental
05.2011 - 10.2017
Office Manager
Baron Nissan Inc
08.2003 - 05.2011
Bachelor of Science - Fine Arts
CUNY, Queens College
Associates of Science - Fine Arts
CUNY, Queensborough Community College