Amanda LeMay
Holiday Inn Express & Suites
Gering,Nebraska
Work History
Guest Service Manager
12 Years 5 Months- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Implemented training programs for staff, enhancing service delivery and guest satisfaction.
- Resolved guest complaints promptly, fostering positive relationships and loyalty.
- Analyzed customer feedback to identify trends, driving improvements in service quality.
- Managed scheduling and staffing to optimize operational efficiency during peak periods.
- Collaborated with housekeeping to maintain high cleanliness standards throughout the property.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
Hairstylist
- Maintained cleanliness and organization of styling stations and tools.
- Collaborated with team members to ensure smooth salon operations.
- Managed appointment schedules, optimizing client flow daily.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Educated clients on hair maintenance techniques and styling products.
Assistant Manager
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained new staff on operational procedures and customer service excellence.
- Assisted in inventory management, ensuring stock levels met demand without excess waste.
- Implemented scheduling strategies that optimized labor costs while maintaining service efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Frontline Team Leader
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Mentored team members in food preparation and safety protocols, enhancing team performance.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Developed training programs for new hires, fostering a knowledgeable and adaptable workforce.
- Collaborated closely with upper management to align frontline team goals and objectives with overarching company priorities.
- Managed daily scheduling to ensure optimal staffing levels for peak times while minimizing labor costs.
Education
High School Diploma
Certified Nursing Assistant
Cosmetology - Cosmetology
2027
years of professional experience
Accomplished Guest Service Manager focused on driving efficiency and enhancing guest experiences. Known for exceptional complaint handling and strong leadership skills, dedicated to maintaining brand standards and optimizing team performance.
Skills
Sales and upselling
Guest accommodations
Complaint handling
Exceptional communication
Brand standards adherence
Guest relations
Strong leadership
Front desk management
Flexible schedule
Food service operations
Timeline
Guest Service Manager
Holiday Inn Express & Suites
01.2014 - CurrentRead More
Hairstylist
Regis Hair Salon
2015 - 2018Read More
Assistant Manager
Sonic Drive-in
2008 - 2013Read More
Frontline Team Leader
Whiskey Creek® Wood Fire Grill
2004 - 2008Read More
Western Nebraska Community College
Certified Nursing Assistant
Read More
Scottsbluff High School
High School Diploma
Read More
Fullen School of Hair Design
Cosmetology from Cosmetology
Read More