Amanda Leonard
Seabrook,NH
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
2001
2001
years of post-secondary education
Work History
Hannaford To Go Supervisor
Hannaford Supermarket
Exeter, NH
01.2020 - Current
- Supervised daily operations of store departments to ensure compliance with company standards.
- Trained team members on efficiency and standard practices.
- Delivered exceptional customer support, addressing inquiries promptly and efficiently without escalation.
- Executed order fulfillment process with precision, ensuring customer satisfaction through speed and accuracy.
- Coordinated and led team to streamline workflows and meet tight delivery deadlines.
- Resolved customer concerns regarding discrepancy, product issues and billing to maintain loyalty and satisfaction.
- Assisted in scheduling staff to optimize coverage and efficiency during peak hours.
- Directed and supervised team of 20 employees in daily operations.
- Collaborated with other departments to coordinate workflow processes between teams.
Store Manager
Five Below
Seabrook, NH
09.2014 - 12.2019
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Oversaw inventory management and organized stock replenishment processes.
- Resolved customer inquiries and issues to promote satisfaction and loyalty.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Implemented visual merchandising standards to optimize product displays.
- Developed staff schedules to maintain optimal store coverage and efficiency.
Education
General Education Degree
Exeter, NHSkills
- Team leadership
- Staff training
- Order fulfillment
- Customer support
- Attention to detail
- Time management
Affiliations
- I am passionate about traveling. I love to go exploring, learn new things, and enjoy what our world has to offer. I also find happiness in my small scale homesteading, including caring for bees and chickens, as well as ethical gardening.
References
References available upon request.
Timeline
Hannaford To Go Supervisor
Hannaford Supermarket
01.2020 - Current
Store Manager
Five Below
09.2014 - 12.2019
General Education Degree