Amanda Lerma
Old Navy
NEWARK,TX
13
years of professional experience
Friendly and dependable customer service professional with a strong communication, organizational, and problem-solving skills. Experienced in assisting others, handling multiple responsibilities, and providing professional and courteous service. Adaptable, eager to learn, and committed to creating a positive and safe experience for students, families, and the community.
Work History
Sales Associate
5 Years 3 Months- Analyzed sales trends to identify opportunities for product promotions and markdowns.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Organize and package shipment orders
- Provided support across various areas as needed.
Sales Associate
5 Months- Organized and presented merchandise to enhance customer experience and support ongoing sales
- Maintain records related to sales, returns and inventory availability
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Processed product returns and assisted customers with other selections
- Helped customers locate products and checked store system for merchandise at other sites.
Fresh Produce Supervisor
10 Months- Supervised team communications and information for daily meetings.
- Monitored and Organized inventory for produce
- Trained and Coached all new employees
- Managed incoming produce truck
- Managed fresh produce inventory to ensure optimal stock levels and reduce spoilage.
Support Manager
4 Months- Received and organized all incoming merchandise and grocery items in store.
- Helped other departments unload freight from the truck
- Ensured store associates were up to date on training modules
- Evaluated store associates for yearly reviews and providing constructive feedback
- Led cross-functional teams to enhance customer service protocols and improve response times.
CAP Team Supervisor
1 Year 8 Months- Operated pallet jack to efficiently load and unload merchandise, ensuring timely stocking of inventory
- Removed damaged, out-of-code, not-in-set, and discontinued items from display
- Handled hazardous waste claims
- Received site to store deliveries
- Maintained organization of backroom and bins, verifying and directing flow of top stock and overstock.
Department Manager
3 Years 6 Months- Reviewed established policies and procedures to motivate employees and facilitate smooth operations in the Men's Department
- Set targets for employees to achieve success and strengthen motivation
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
Sales Associate
1 Year- Mentored newly hired associates on company policies, cleaning procedures, and customer service techniques to enhance onboarding experience
- Maintained up-to-date MOD plans to ensure efficient shopping for customers
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
Education
High School Diploma
Skills
Customer service
Multi-tasking strength
Cash register operation
Stocking and receiving
Cash handling
Time management
Teamwork and collaboration
Verbal/written communication
Merchandise display
Order processing
Fitting room maintenance
Merchandising
Timeline
Sales Associate
Old Navy
07.2021 - CurrentRead More
Sales Associate
Walmart
06.2019 - 11.2019Read More
Fresh Produce Supervisor
Walmart
08.2018 - 06.2019Read More
Support Manager
Walmart
04.2018 - 08.2018Read More
CAP Team Supervisor
Walmrt
08.2016 - 04.2018Read More
Department Manager
Walmart
02.2014 - 08.2017Read More
Sales Associate
Walmart
07.2013 - 07.2014Read More
North Side High School
High School Diploma
Read More