Amanda Lord
Winston Salem,NC
Summary
Detail-orientated professional with experience maintaining data confidentiality and complying with company policies and standards. Able to work efficiently under pressure and manage multiple tasks simultaneously. Proficient at quickly learning and adapting to new systems. Motivated team player experienced in providing quality customer service. Possesses exceptional organizational skills. Committed to providing a positive customer experience.
Overview
6
6
years of professional experience
Work History
Office Administrative Assistant
Blue Moon Benefits Group
09.2022 - 09.2024
- Monitored customer accounts regularly to detect any irregularities or discrepancies.
- Utilized computer skills to accurately enter large volumes of data into multiple databases and spreadsheets.
- Created reports from database to analyze needs for management review.
- Demonstrated excellent communication skills while responding to customer inquiries via phone and email.
- Provided front desk support, greeting visitors warmly, managing incoming calls professionally, routing messages as needed and setting appointments for customers.
- Assisted in resolving customer inquiries regarding billing, charges and payments.
- Assisted with data entry and maintained accurate records in digital filing systems.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Substitute Teacher, K-5
Davidson County School District
09.2018 - 04.2019
- Maintained discipline and classroom control, fostering a safe and positive learning environment.
- Provided classroom teacher with written feedback on lesson plan results and student behavior.
- Demonstrated strong organizational skills.
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning in the absence of the teacher.
Education
No Degree - Associates of Arts
Davidson Davie Community College
Thomasville, NCCertificate of Completion - Esthetics
Dermacademy
Kernersville, NC03-2025
Certificate of Completion - Cosmetology
Leon's Beauty School
Greensboro, NC08-2006
High School Diploma -
Southwest Guilford High School
High Point05-2005
Skills
- Data entry
- Verbal communication
- Scheduling appointments
- Scheduling and calendar management
- File organization
- Database entry
- Document scanning
- Confidentiality handling
- Telephone reception
- Customer engagement
- Record organization
Timeline
Office Administrative Assistant
Blue Moon Benefits Group
09.2022 - 09.2024
Substitute Teacher, K-5
Davidson County School District
09.2018 - 04.2019
No Degree - Associates of Arts
Davidson Davie Community College
Certificate of Completion - Esthetics
Dermacademy
Certificate of Completion - Cosmetology
Leon's Beauty School
High School Diploma -
Southwest Guilford High School