AMANDA MA
Spokane,WA
Summary
Results-oriented Program Coordinator experienced in managing projects from initiation to completion. Expertise in strategic planning, collaboration, and problem-solving aligns program goals with business objectives to enhance operational efficiency. Proven ability to implement innovative solutions that contribute to organizational success.
Overview
3
3
years of professional experience
Work History
BSN Program Coordinator
Gonzaga University School of Health Sciences
Spokane, WA
10.2025 - Current
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Coordinated scheduling for faculty and student events within health sciences programs to enhance engagement and participation.
- Managed program documentation to ensure accuracy and compliance with university standards, supporting program integrity.
- Prepared periodic reports, financial statements and records on program activities for management.
- Ensured timely completion of project deliverables within budget constraints.
User Services Specialist
Foley Center Library
Spokane, USA
10.2023 - 10.2025
- Manage patron accounts, assist patrons with research-related questions, and ensure high-level customer service.
- Managed daily client account operations, streamlining invoicing, scheduling, and billing processes.
- Collaborated with sales, marketing, and technical support teams to enhance service delivery and client satisfaction.
- Analyzed trends in customer feedback data to identify areas for improvement in services offered.
- Created detailed reports on service performance metrics for management review.
- Maintained accurate inventory and resource records to support effective service delivery.
Intern
Foley Center Library UASC
Spokane, USA
01.2023 - 04.2023
- Assisted archivist in developing new finding aid template, aligning with DACS guidelines for improved accessibility.
- Merged new acquisitions with existing collections, conducting preliminary arrangements and research to improve finding aid quality.
- Researched and recorded origins, provenance, and historical significance of archival records to enhance existing finding aids.
Education
Bachelor of Arts - History Major and Entrepreneurial Leadership Minor
Gonzaga University
Spokane, WA05-2023
Skills
- Accreditation standards
- Data analysis
- Servant leadership
- Project planning and coordination
- Budget management
- Document management
- Customer service excellence
- Time management
- Attention to detail
Languages
- English, Native
- Vietnamese, Bilingual
Timeline
BSN Program Coordinator
Gonzaga University School of Health Sciences
10.2025 - Current
User Services Specialist
Foley Center Library
10.2023 - 10.2025
Intern
Foley Center Library UASC
01.2023 - 04.2023
Bachelor of Arts - History Major and Entrepreneurial Leadership Minor
Gonzaga University