Amanda Macheras
Akron
Summary
Experienced with maintaining accurate records and handling various operational tasks efficiently. Utilizes strong organizational, communication skills, and attention to detail providing effective support for team operations.
Overview
15
15
years of professional experience
Work History
Senior Occupancy Clerk
Akron Metropolitan Housing Authority
Akron, OH
03.2023 - Current
- Processed housing applications efficiently, ensuring timely communication with applicants.
- Maintained accurate records of tenant information in compliance with regulations.
- Streamlined data entry procedures, reducing processing time for housing requests.
- Implemented file management system improvements, increasing document retrieval speed and accuracy.
- Trained new staff on operational procedures, enhancing team effectiveness and service delivery.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced customer service with timely and accurate information when handling inquiries.
Unit Manager
Genesis Financial Solutions
Akron, OH
11.2011 - 03.2023
- Directed team operations to enhance service delivery and client satisfaction.
- Implemented process improvements that streamlined workflow and reduced turnaround times.
- Mentored junior staff, fostering professional growth and improving team performance.
- Analyzed financial data to identify trends, informing strategic decision-making processes.
- Collaborated with cross-functional teams to develop tailored financial solutions for clients.
- Oversaw compliance with regulatory standards, ensuring operational integrity and risk management.
- Developed training programs enhancing employee skills and contributing to overall productivity.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
Education
High School Diploma -
Kenmore High School
Akron, OHSkills
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Database entry
- Prioritization
- Database management
- Typing speed
- Record preparation
- Verbal and writing communication
Timeline
Senior Occupancy Clerk
Akron Metropolitan Housing Authority
03.2023 - Current
Unit Manager
Genesis Financial Solutions
11.2011 - 03.2023
High School Diploma -
Kenmore High School