Amanda Maicach
Georgetown,TX
Summary
Dedicated MSW graduate with extensive experience in non-profit and educational sectors. Expertise in crisis intervention and program management, fostering collaborative partnerships that enhance community resources and support for at-risk youth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Welcome Home Program Supervisor
Texas Baptist Children’s Home
Round Rock, Texas
06.2024 - Current
- Oversees daily operations of the Welcome Home Drop-In Center, creating a safer environment that serves both the community and TBCH clients.
- Provides leadership and supervision to the Welcome Home Case Manager and interns, ensuring effective case management, documentation, and follow - up.
- Fosters collaborative partnerships with community organizations and supports outreach and intake efforts to connect individuals with resources that promote stability and growth.
- Facilitated monthly lunch and learns for community partners, providing trainings and sharing community resources to enhance collaboration.
- Created welcoming, collaborative space for community partners and service providers to engage and address client needs.
- Guided young adults 18-24 in navigating challenges and accessing resources for stability and growth.
- Meets weekly with clients to mentor, assist, and encourage completion of goals and bi-weekly visits to college campus students.
- Provides follow up with Aftercare clients 30 days, 90 days, and 1 year after leaving the program to ensure self – sufficiency.
Supportive Housing Advocate
The SAFE Alliance
Austin, TX
01.2021 - 01.2024
- Responsible for outreach, intake, assessment, and creation of a service plan with participants in the Supportive Housing Program.
- Provide client-driven, trauma-informed service coordination services to families: conduct initial and ongoing needs assessments; develop service plans with short and long-term goals for multiple areas of need; assist clients in identifying and accessing appropriate resources and services for all family members; coordinate and monitor service delivery; evaluate client progress; provide follow-up support.
- Communicate and meet with clients in the manner and environment that is safe and supportive for them.
- Focus on building and maintaining a supportive relationship.
- Provide individual case-management services to clients upon request and in keeping with the goals laid out in the individual service plan.
- Carry a caseload of up to 15 SHP residents.
- Offer clients empowerment-based skill building necessary to achieve self-sufficiency through individual client sessions and internal and external referrals: assistance with safety planning, budgeting and money management, employment, training and education opportunities, child care, affordable housing, legal referrals, etc.
- Participate in SHP Fun Night and other community engagement strategies and activities to support a healthy SHP Community.
- Provide information in a clear and simple manner; be flexible and responsive to clients, colleagues and community partners; and demonstrate reliability and consistency in order to instill trust.
- Develop contacts with public and private agencies that provide essential services; determine eligibility criteria and application processes for accessing those services.
Guest Services Manager
Ronald McDonald House Charities – CTX
, TX
01.2020 - 01.2021
- Serves as the main point of contact for all RMH visitors as well as guest families during their stay, ensuring all guests feel welcome and supported during their time at the RMH.
- Manage incoming, current and outgoing guests at the RMH – including processing referral forms received from medical facilities, registering new guests, providing support during guests’ stays, discharging guests upon check-out and processing guest room donations.
- Handle 30+ family interactions per day, giving detailed, personalized, friendly & polite service to ensure guest satisfaction.
- Managing the RMHC daily house operations during the COVID-19 pandemic.
- Assist in maintaining complete and accurate guest records, ensuring all guest management systems are consistent and in agreement with each other.
- Share information about the RMH and guests with other Guest Services Managers during shift exchanges, monthly staff meetings and documented in the communication log notes each shift.
- Advise and enforce RMH Guidelines & Expectations.
- Take appropriate action as outlined in the Guest Services Manager Handbook for any violation of the Guidelines & Expectations.
- Process in-kind donations received while on shift and those which have not yet been processed and sort & store the donations in the appropriate store rooms.
- Ensure the office is staffed by a trained, competent volunteer in the event leaving the office is necessary.
- Leaving the House in the care of a volunteer requires approval from the House Operations Manager.
- Coordinate weekend & evening shift volunteers to assist with daily tasks and projects.
- Report any damage, theft or other problems to the House Operations Manager.
Volunteer
The SAFE Alliance
Austin, TX
01.2019 - 01.2020
- Provides support services to clients and children who have experienced domestic violence or sexual assault.
- Implements children's evening psycho-educational groups.
- Assesses the children's individual recreational and therapeutic needs through play therapy.
- Seeks and utilizes resources to create additional services for children receiving services from The SAFE Alliance.
- Interacts with children in a positive and supportive manner.
- Partners with Shelter/SHP Advocates & Counselors to provide parents with information and observations about their children during their group session.
- Completed SAFE Core 40-hour Advocate Training.
- The SAFE Alliance is a merger of Austin Children’s Shelter and SafePlace, both long-standing and respected human service agencies in Austin serving the survivors of child abuse, sexual assault and exploitation, and domestic violence.
Program Assistant/Volunteer Coordinator
Williamson County Children’s Advocacy Center
Georgetown, TX
01.2018 - 01.2019
- Executed volunteer program operations, ensuring effectiveness and recommending improvements.
- Built successful volunteer program by developing and maintaining meaningful relationships with volunteers, stakeholders, and community members.
- Increased volunteer recruitment and retention by 30%.
- Developed volunteer policies, procedures, and standards to communicate agency goals and objectives.
- Coordinated recognition and special events for 20+ volunteers, fostering community engagement.
- Assisted and supported all direct service programs in a customer service arena: Forensics, Counseling, Medical, Family Advocacy, and Outreach Departments by completing filing, data entry, scheduling, and monitoring client surveys.
Program Manager
Communities In Schools – Norman Elementary
Austin, TX
01.2014 - 01.2017
- Provided individual and group counseling to students at-risk of dropout.
- Assessed client needs and strengths with accuracy; Planned, implemented, and evaluated effective interventions and service plans; Used effective therapeutic communication skills during consultation and supervision.
- Coordinated the hiring of team members, interns, and volunteers by providing orientation and training.
- Established professional development plans and provided ongoing support and supervision to individual team members.
- Identified appropriate resources, maintained positive relationships with campus personnel, and marketed the program to appropriate target groups.
- Trained and supervised all incoming volunteers for individual (1x1) Reading Buddies Program.
- Communities In Schools of Central Texas surrounds students with a community of support, empowering them to stay in school and achieve in life. (CIS) is the nation’s largest and most effective dropout prevention organization. For 40 years, Communities In Schools has been helping students achieve in school, graduate and go on to bright futures.
Children’s Advocate
The SAFE Alliance
Austin, TX
01.2011 - 01.2014
- Provided services to clients and children who have experienced domestic violence or sexual assault.
- Developed and implemented afternoon and summer recreational activities for children in emergency shelter and supportive housing, enhancing their social engagement and emotional well-being.
- Trained and supervised volunteers for children’s program and psycho-educational groups, ensuring consistent support and effective engagement strategies.
- Assessed the children's individual recreational and therapeutic needs.
- Cultivated positive relationships with children and guardians, fostering a supportive environment.
- Leveraged community resources to establish additional services for children and families at The SAFE Alliance, addressing diverse needs and promoting holistic support.
- Partnered with Shelter/SHP Advocates & Counselors to provide parents with information and observations about their children.
Education
Master of Social Work - Direct Practice
Texas State University
San Marcos, Texas01-2009
Bachelor of Social Work -
Texas State University
San Marcos, Texas01-2008
Skills
- Program Coordination
- Project Management
- Team Leadership
- Volunteer Management
- Conflict Resolution
- Collaboration
- Facilitation
- Outreach Strategy
- Communication
- Customer Service
- Data Management
- Technical
- Problem Solving
- Supervision
Volunteer Experience
- The SAFE Alliance, Austin, TX, 01/19, 01/20
- The Key 2 Free – Human Trafficking, Georgetown, TX, 01/18, 01/19
- Manor ISD – Mentor Manor, Manor, TX, 01/18, 01/19
Certification
- CCTP - I: Certified Clinical Trauma Professional; specializing in Complex Trauma with PTSD.
- CCTP - II: Certified Clinical Trauma Professional; specializing in Complex Trauma and Dissociative Disorders.
Timeline
Welcome Home Program Supervisor
Texas Baptist Children’s Home
06.2024 - Current
Supportive Housing Advocate
The SAFE Alliance
01.2021 - 01.2024
Guest Services Manager
Ronald McDonald House Charities – CTX
01.2020 - 01.2021
Volunteer
The SAFE Alliance
01.2019 - 01.2020
Program Assistant/Volunteer Coordinator
Williamson County Children’s Advocacy Center
01.2018 - 01.2019
Program Manager
Communities In Schools – Norman Elementary
01.2014 - 01.2017
Children’s Advocate
The SAFE Alliance
01.2011 - 01.2014
Master of Social Work - Direct Practice
Texas State University
Bachelor of Social Work -
Texas State University