Amanda Mancia
Staunton,VA
Summary
Compassionate and innovative professional with proven ability to complete tasks efficiently and productively. Specialize in case management, crisis intervention, and individual and group therapy. Excel in active listening, empathy, and communication, ensuring positive outcomes for clients in challenging situations. Works with individuals being served and collaborates with resources and supports available to best support those person and address present or recurring needs in areas such as physical and mental health, addressing all SDOH related needs and to ensure the individual being served is able to connect to and access all services and supports available.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Housing Coordinator
UnitedHealthcare
Staunton, NV
10.2017 - 11.2025
- Coordinated housing placements for members with specific health needs.
- Managed case files and documentation for housing services provided.
- Collaborated with community organizations to identify housing resources.
- Provided training and support to staff on housing program policies.
- Assisted members in navigating housing applications and processes.
- Evaluated housing options to ensure compliance with regulatory requirements.
ID/DD Support Coordinator
Richmond Behavioral Health Authority
Richmond, NV
05.2007 - 10.2017
ID/DD Training Specialist
Hanover County Community Services Board
Ashland, Virginia
09.2002 - 05.2007
- Worked with individuals with ID/DD diagnosis and other BH needs in a workshop environment and in competitive employment.
- Provided workplace training and assistance to ensure successful employment placement
ID/DD Vocational Training Specialist
Hanover Community Services Board
Ashland, Virginia
09.2002 - 05.2007
- Developed training materials for staff on mental health and substance abuse topics.
- Facilitated workshops to enhance staff skills and improve service delivery.
- Evaluated training programs to ensure alignment with community service needs.
- Provided one-on-one coaching for staff to enhance professional development.
Residential Counselor
Heart Havens
Richmond, NV
04.2002 - 09.2002
- Provided daily support to residents in personal care and daily living activities.
- Facilitated group activities to promote social skills and community engagement.
- Assisted residents in developing life skills through structured programs.
- Monitored resident behavior and reported any concerns to the management team.
- Collaborated with healthcare professionals to ensure comprehensive care for residents.
- Implemented safety protocols to maintain a secure living environment for all individuals.
- Documented resident progress and participated in care plan meetings regularly.
ICF Residential Counselor
Valley Community Service Board
Staunton, Virginia
08.2000 - 04.2002
- Supported individuals with developmental disabilities in daily living activities.
- Developed personalized care plans to address individual needs and preferences.
- Facilitated social and recreational activities to enhance community engagement.
- Monitored client behavior and provided guidance during challenging situations.
- Collaborated with families and staff to ensure effective communication regarding care.
- Implemented safety protocols to maintain a secure environment for clients.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
Education
Bachelor of Science - Sociology W/minor in Social Work
Bridgewater College
Bridgewater , VA 01.1997 - 05.2002
Skills
- Housing placement
- Case management
- Compliance evaluation
- Training development
- Interdisciplinary meetings to ensure services provided individual served best met their health, safety, and overall needs
Certification
- QMRP Certification
Timeline
Housing Coordinator
UnitedHealthcare
10.2017 - 11.2025
ID/DD Support Coordinator
Richmond Behavioral Health Authority
05.2007 - 10.2017
ID/DD Training Specialist
Hanover County Community Services Board
09.2002 - 05.2007
ID/DD Vocational Training Specialist
Hanover Community Services Board
09.2002 - 05.2007
Residential Counselor
Heart Havens
04.2002 - 09.2002
ICF Residential Counselor
Valley Community Service Board
08.2000 - 04.2002
Bachelor of Science - Sociology W/minor in Social Work
Bridgewater College
01.1997 - 05.2002