Amanda Manelski
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Hostess
Blackwall Barn and Lodge
Wilmington
11.2025 - Current
- Greeted and seated guests promptly upon arrival, ensuring a welcoming atmosphere.
- Managed reservation system, coordinating seating arrangements for optimal flow.
- Spoke with guests to make conversation, answer questions or to respond to complaints.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Trained new hosts on procedures and customer service standards effectively.
Lead Hostess
Iron Hill Brewery
Wilmington
01.2021 - 09.2025
- Greeted and seated guests promptly in a fast-paced brewery environment.
- Answered phones promptly to record and confirm reservations.
- Trained new host staff on company policies and customer service standard.
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed.
- Addressed guest requests or complaints
- Received payment from customers, processed credit cards and issued change or receipts as needed.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Lead Server
Joe’s Crab Shack
Wilm.
02.2017 - 05.2020
- Ensured customer satisfaction to an average of 50 guests per night
- Coordinated with a 3-15 person server team nightly to operate successfully in a high volume, fast paced, demanding dining environment.
- Ability to problem solve individually and maintain composure and professionalism when issues arise.
- Exceeded sales goals on average 25% by upselling food, beverage and merchandise.
- Trained new employees and provided guidance and assistance in team group work.
Behavioral Therapist
AdvoServ
Bear
01.2011 - 01.2017
- Empowered individuals with behavioral and/or physical disabilities to take pride in their personal accomplishments and self-independence
- Worked one-on-one with behavioral and/or physical disable patients and maintained confidentiality of records relating to clients' treatments.
- Guided patients in the development of skills or strategies for dealing with their problems.
- Collaborate with other staff members to perform a plan of actions or treatment and guidance plans.
- Trained and mentored junior staff in therapeutic techniques and strategies.
- Facilitated group therapy sessions to enhance social skills among clients.
- Provided crisis intervention services when necessary, de-escalating situations quickly and safely.
- Educated school staff about appropriate strategies for responding to challenging behaviors in the classroom setting.
- Sought out quality jobs for individuals and matched with employers for successful employment.
Office Manager
Cindy’s Glass Tinting
Newport
01.2003 - 01.2011
- Managed payroll and bookkeeping for internal employees and accounts payable
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Initiated and completed end-to-end problem resolutions for various company-wide projects
- Maintained a high level of customer service and satisfaction by resolving customer and business discrepancies
- Ensured company compliance with required safety standards
- Responded to all inbound and outbound inquiries from customers via multiple channels, including phone, email, social media and in person
- Coordinated customer appointments and maintained client records for service efficiency.
- Oversaw inventory management and ordered supplies for installation projects as needed.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Skills
- Adaptability
- Exceptional communication
- Hospitality and accommodation
- Phone etiquette
- Patience and empathy
- Attention to detail
- Time management
- Strong interpersonal skills
- Effective customer upselling
- Problem solving
- Team collaboration
- Staff training
- Positive and professional
- Dining crew workflow optimization
- Promotional awareness
Timeline
Hostess
Blackwall Barn and Lodge
11.2025 - Current
Lead Hostess
Iron Hill Brewery
01.2021 - 09.2025
Lead Server
Joe’s Crab Shack
02.2017 - 05.2020
Behavioral Therapist
AdvoServ
01.2011 - 01.2017
Office Manager
Cindy’s Glass Tinting
01.2003 - 01.2011