Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norah Chaput

Smithfield,RI

Summary

Reliable professional hospitality with a proven track record at Blu On The Water. Expert in guest relations and communication strategies, consistently enhancing customer satisfaction. Adept at multitasking and training new staff, ensuring high service standards and a positive dining experience. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

6
6
years of professional experience

Work History

Hostess

Blu On The Water
04.2023 - 09.2025
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Seated patrons based on guest preferences and seating availability.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Busser, Food Runner

The Coast Guard House
09.2024 - 03.2025
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Hostess

Terrazza
10.2022 - 03.2023
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.

Waitress

Kountry Kitchen
04.2019 - 04.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

Smithfield High School
90 Pleasant View Ave, Smithfield, RI 02917
06-2023

Skills

  • Attention to detail
  • Sales techniques
  • Guest relations
  • Communication strategies
  • Reliability
  • Multitasking
  • Adaptability

Timeline

Busser, Food Runner

The Coast Guard House
09.2024 - 03.2025

Hostess

Blu On The Water
04.2023 - 09.2025

Hostess

Terrazza
10.2022 - 03.2023

Waitress

Kountry Kitchen
04.2019 - 04.2022

High School Diploma -

Smithfield High School

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