Emma Lambert
Greensboro,NC
Summary
Results-driven individual with a versatile background in customer service and parts management. Proven ability to multitask effectively while maintaining high standards of accuracy and compliance.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Hostess
Cracker Barrell
Greensboro, NC
11.2025 - Current
- Handled customer inquiries and resolved seating concerns promptly.
- Coordinated with kitchen staff for timely table service.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Built positive relationships with other front-of-house and kitchen staff.
- Ensured compliance with health and safety regulations at all times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Parts Specialist
Flow Volkswagen of Greensboro
Greensboro, North Carolina
01.2024 - 09.2025
- Guided customers in selecting and ordering automotive parts to meet their specific needs.
- Managed parts inventory and ensured accurate stock levels.
- Collaborated with service department to fulfill repair orders efficiently.
- Collaborated with parts manager to coordinate restocks and address critical inventory gaps.
- Communicated with suppliers to resolve order discrepancies and delays.
- Cultivated vendor relationships to ensure accurate and timely fulfillment of orders.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Operated point of sales and parts lookup computer systems.
Porter/Parts Counter Person
Mercedes Benz Of Greensboro
Greensboro, North Carolina
03.2023 - 09.2023
- Coordinated vehicle movements for service appointments and customer requests.
- Assisted customers in identifying and sourcing vehicle parts efficiently.
- Collaborated with technicians to confirm parts compatibility for repairs and maintenance.
- Utilized computer system to verify part numbers, prices, and availability, streamlining order processes.
- Managed key inventory, ensuring organization and security of all keys.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Educated customers on warranty policies and return procedures, enhancing customer understanding and satisfaction.
- Organized and tracked inventory of essential supplies to ensure availability.
- Received incoming shipments and verified contents against invoices or other documents.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Ensured that all areas were kept clean and tidy at all times.
Education
High School Diploma -
Southeast Guilford High School
Greensboro01.2023
Skills
- Customer service
- Order processing
- Inventory control
- Product knowledge
- Attention to detail
- Effective multitasking
- Time Management
- Verbal communication
- Interpersonal skills
- Team collaboration
- Problem solving
- Detail-oriented
- Positive and professional
- Patience and empathy
- Computer Literacy
Certification
NREMT ISS 02/2026
Timeline
Hostess
Cracker Barrell
11.2025 - Current
Parts Specialist
Flow Volkswagen of Greensboro
01.2024 - 09.2025
Porter/Parts Counter Person
Mercedes Benz Of Greensboro
03.2023 - 09.2023
High School Diploma -
Southeast Guilford High School