Amanda Manning

Delivered exceptional customer service to residential customers by addressing account billing, payments, and service-related inquiries with professionalism and accuracy.

Protected confidential customer information while following established policies and procedures.

Utilized strong communication, critical thinking, problem solving, and multitasking skills to assist customers in a fast-paced environment.

Managed and maintained accurate inventory levels across a high volume distribution center and ensured products were properly accounted for and available for fulfillment.

Conducted cycle counts, physical inventory checks, and location audits.

Investigated inventory variances, damaged merchandise, and shortages.

Followed safety, quality and production procedures.

Utilized outlook and excel to address inquiries from insurance companies regarding prior authorizations, claims, and shipping issues.

Building strong relationships with insurance companies regarding plans and prescriptions to provide ongoing business with Accredo.

Created shipping labels and prepared medications to be delivered in a timely manner.