Amanda Marc
Sunrise,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Consultant Representative
AT&T
02.2014 - Current
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Established long-term relationships with key accounts by maintaining regular communication and addressing concerns promptly.
Customer Service Representative
Comcast
07.2010 - 10.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
MBA - Organizational Leadership
Florida International University
Miami, FL12.2023
Bachelor of Arts - Business Administration And Management
Florida International University
Miami, FL05.2022
Skills
- CRM Proficiency
- Persuasion Techniques
- Cold-Calling
- Objection Handling
- Cross-selling services
- Customer service
- Goal setting
- Time management
- Sales strategy
- Upselling products
Certification
Lean Six Sigma Yellow Belt, PMP
Languages
English
Native or Bilingual
Timeline
Sales Consultant Representative
AT&T
02.2014 - Current
Customer Service Representative
Comcast
07.2010 - 10.2013
MBA - Organizational Leadership
Florida International University
Bachelor of Arts - Business Administration And Management
Florida International University