Amanda Marcum
Christiansburg,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. High commitment to customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Student Medical Insurance Coordinator
Virginia Tech
01.2019 - Current
- Plan, coordinate and supervise administrative activities of the Student Medical Insurance office
- Manage development and implementation of operational procedures
- Ensure accurate and complete documentation of office activities
- Work closely with insurance provider on a daily basis acting as a liaison between the provider and students
- Educate students about health insurance plan offered by the University
- Coordinate the use of needed reports to perform reconciliations and validations from the university and health insurance provider
- Work with all mandatory students about specific insurance requirements
- Work with payroll to ensure payroll deductions are processed correctly
- Participate in wellness clinics and immunization clinics to communicate with students about the health insurance plan
- Manage multiple student orientations to communicate with students and families
- Reconcile university subsidy payments and voluntary enrolled students
- Manage large spreadsheets for each payroll and identify discrepancies
- Audit financial reports received from insurance provider
- Advocate for the Student Insurance Program through education and outreach
- Work with athletic department and review athletic invoices for accuracy in billing
- Work with faculty, staff, students and insurance companies to help provide students with effective and efficient health insurance plan
- RFP committee for Student Medical Insurance
- Department representative for Commonwealth of Virginia Campaign
- Maintain knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Collaborate with faculty, staff and students to identify and address institutional challenges.
- Reconcile monthly office expenses
- Managed time efficiently in order to complete all tasks within deadlines
Student Medical Insurance Representative
01.2016 - 01.2019
- Tech
- Educate and inform students about health insurance plans offered by Virginia Tech
- Work closely with Veterinary Medicine students about their specific insurance requirements
- Initial contact for all inquiries on all insurances
- Work with FIT group to keep the office website up to date
- Assist students in resolving claim issues, enrollment and system errors
- Send notification to all mandatory students on university requirements
- Reconcile payroll for university subsidy payments
- Work with payroll to ensure payroll deductions are processed correctly
- Perform audits and reconciliations for the Student Health Insurance plan
- Participate in training sessions with the Chinese Student Association, Advantage VT students, Carilion School of
- Medicine and Graduate Life Center
- Participate in wellness clinics and immunization clinics
- Update and change website as needed
- Develop, update and review student waivers
- Verify eligibility of students enrolling in the Student Health Insurance Plan
- Manage student orientation to communicate with students and families
- Manage a database of students enrolling the Student Health Insurance
- Demonstrated respect, friendliness and willingness to help wherever needed
Deputy Court Clerk
Montgomery County Circuit Court
01.2011 - 01.2015
- Prepare and maintain court orders
- Data Entry of new cases into Case Management System Software
- Issue passports and marriage licenses
- Initialize and follow through with completion of court filings
- High level of customer service to citizens of Montgomery County
- Prepared court orders and judgments for signature
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
- Collected court fees and fines
Vault Teller
National Bank of Blacksburg
01.2006 - 01.2011
- Assist customers with accounts
- High level of customer support
- Manage and balance Vault
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Education
Associates Degree - Business Management
New River Community College
2008
Some College (No Degree) - Business Management
Radford University
Skills
- Computer Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Access) Google Docs, Google Forms, Google Sheets Banner
- Leadership
- Customer Service
- Problem solving
- Effective organization skills
- Critical thinking
- Ability to work independently
- High attention to detail
- Prioritize and manage expectations
- Account Management Expertise
- Premium Calculations
Accomplishments
Health Insurance Associate Certificate
Certification
Certification and Training Health Insurance Associate Certification Fast Track for New Supervisors Certification Fiscal Development and Certificate Program Incident Command system for Higher Education (ICS 100 HE) Security Awareness Training Excel 2013 Intermediate Campus Community and Emergency Response Team Certificate Virginia Tech Environmental Health and Safety
Timeline
Student Medical Insurance Coordinator
Virginia Tech
01.2019 - Current
Student Medical Insurance Representative
01.2016 - 01.2019
Deputy Court Clerk
Montgomery County Circuit Court
01.2011 - 01.2015
Vault Teller
National Bank of Blacksburg
01.2006 - 01.2011
Associates Degree - Business Management
New River Community College
Some College (No Degree) - Business Management
Radford University