AMANDA MARKLEY
Chillicothe
Summary
Results-oriented Universal Banker specializing in personal banking services. Expertise in teller operations, account setup, and bank product sales, complemented by a background in restaurant management. Skilled in customer service, inventory management, and staff training, with a strong capacity to prioritize tasks and cultivate positive relationships.
Overview
31
31
years of professional experience
Work History
Universal Banker
Wesbanco Bank
Chillicothe, OH
05.2023 - Current
- Developed and maintained customer relationships through personalized banking solutions.
- Facilitated account openings, closings, and service requests efficiently.
- Assisted clients with financial products, ensuring compliance with regulations.
- Identified customer financial needs through in-person efforts, cold calls, and referrals while providing strong product knowledge and quality service.
- Managed cash transactions, maintaining accuracy in balancing daily deposits.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
Area Supervisor
KFC
Dayton, OH
06.2018 - 10.2022
- Oversaw daily operations in seven restaurants
- Held weekly meetings with individual store management teams
- Transformed single locations by increasing production, reducing turnover, eliminating waste, and enhancing quality.
- Maintained cleanliness in all restaurant areas, neat and inspection-ready at all times, maintaining strict compliance with KFC and county heath department guidelines to keep products within tight tolerances
- Addressed managers head-on to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Prepared reports based on documented inventory use and labor hours
- Trained and mentored teams, delivering performance reviews and constructive feedback to enhance team capabilities.
- Evaluated employee skills and knowledge, providing targeted training and mentorship for individuals needing improvement.
General Manager
KFC/Long John Silver's
Dayton, OH
01.1996 - 10.2022
- Supervised and evaluated 15-20 employees to enhance team performance and accountability.
- Hiring and termination of employees
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Facilitated team-building activities to enhance collaboration and communication among team members.
- Implemented strategies to improve staff retention, focusing on employee satisfaction and engagement.
- Created efficient work schedules for team, aligning labor hours with budget targets.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflow
- Monitored employee work and determined benchmarks for performance indicators
- Replenished inventory to maintain par levels and completed weekly inventory audits, counted and updated inventory reports upon receipt of new shipments
- Kept inventory organized and in line with target costs
- Identified equipment malfunctions using troubleshooting methods, reducing maintenance costs.
- Maintained cleanliness in work areas to ensure a safe and organized environment for employees.
Education
High School Diploma -
Cedarville High School
CedarvilleHigh School Diploma - Cosmetology Education
Greene County Career Center
Xenia, OHSkills
- Banking software navigation
- Inventory System Operation
- Vault manager
- Account openings
- Financial product sales
- Cross-selling expertise
- Meeting sales goals
- Customer relationship management
- Cash handling proficiency
- Complaint resolution
Timeline
Universal Banker
Wesbanco Bank
05.2023 - Current
Area Supervisor
KFC
06.2018 - 10.2022
General Manager
KFC/Long John Silver's
01.1996 - 10.2022
High School Diploma - Cosmetology Education
Greene County Career Center
High School Diploma -
Cedarville High School