Kenia Perez Alonso
Miami,FL
Summary
Versatile and dedicated professional with experience at Tramiplus Express, adept in customer service and housekeeping. Demonstrated ability to enhance sanitary conditions and provide top-notch service, fostering positive environments. Excelled in teamwork and eco-friendly practices, significantly improving client satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
House Cleaner
Private Home
05.2024 - 10.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Librarian
Book Shop
11.2011 - 01.2023
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
Daycare Teacher's Assistant
Westchester Academy
01.2024 - 05.2024
- Set up playroom and childcare areas for safety and cleanliness.
- Established safe play environment for children.
- Encouraged child involvement in classroom experiences and group interaction.
- Complied with strict safety and organizational regulations, policies, and procedures.
Daycare Teacher's Assistant
La Scuola
09.2023 - 01.2024
- Set up playroom and childcare areas for safety and cleanliness.
- Established safe play environment for children.
- Encouraged child involvement in classroom experiences and group interaction.
House Cleaner
Private Home
06.2023 - 09.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Costumer Service
Tramiplus Express
03.2023 - 06.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
Early Childhood Care And Education -
Miami Dade College
Miami, FL01.2024
Skills
- Customer Service
- Housekeeping
- Bathroom sanitation
- Kitchen Cleaning
- Childcare assistance
- Eco-friendly Practices
- Meal Preparation
- Restocking supplies
- Commercial and residential cleaning
- Teamwork
Timeline
House Cleaner
Private Home
05.2024 - 10.2024
Daycare Teacher's Assistant
Westchester Academy
01.2024 - 05.2024
Daycare Teacher's Assistant
La Scuola
09.2023 - 01.2024
House Cleaner
Private Home
06.2023 - 09.2023
Costumer Service
Tramiplus Express
03.2023 - 06.2023
Librarian
Book Shop
11.2011 - 01.2023
Early Childhood Care And Education -
Miami Dade College
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