Amanda Martin
Milan,NM
Summary
Dedicated Customer Service Associate providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and exceeding management expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Grants, NM
09.2023 - 11.2023
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Strengthened customer retention by offering discount options.
- Provided information about products and services available to customers.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
CAP Team 1 Associate
Walmart
Grants, NM
03.2019 - 05.2021
- Monitored inventory levels on a regular basis to ensure adequate stock is available at all times.
- Printed accurate labels and applied to boxes, crates, containers, and merchandise.
- Consulted with team members and management for problem solving solutions when needed.
- Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
- Arranged supplies, merchandised products, and removed damaged items from assigned areas.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Organized product displays to attract customers.
- Responded to customer complaints promptly and professionally.
- Assisted in training new associates on company policies, procedures and processes.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Packed and unpacked items, checking breakables, before stocking on shelves.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Maintained stock levels on shelves and backroom areas.
- Adhered to all applicable laws and regulations relating to employment standards.
- Participated in promotional activities such as advertising campaigns or special events.
- Assisted customers with selecting products and services that best fit their needs.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve outstanding goals.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Gallup Central High School
Gallup, NM05-2019
Skills
- Team Collaboration
- Customer Support
- Customer Service
- Customer Complaint Resolution
- Sales Closing
- Complex Problem-Solving
- Quality Assurance
- Product Knowledge
- POS System Operation
Certification
New Mexico Alcoholic Beverage Control Server Certificate
Languages
English
Professional
Timeline
Customer Service Associate
Walgreens
09.2023 - 11.2023
CAP Team 1 Associate
Walmart
03.2019 - 05.2021
High School Diploma -
Gallup Central High School
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