Khalia Quintana
Chicago,IL
Summary
Dynamic Customer Service Associate with extensive experience at Lowe's Home Improvement, excelling in problem resolution and customer satisfaction. Proven ability to enhance team productivity through effective collaboration and operational best practices. Skilled in inventory control and maintaining a welcoming environment, fostering loyalty among repeat customers.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
04.2023 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems for efficient service.
- Managed customer complaints by implementing company protocols and upholding professional standards.
- Maintained a clean and organized workspace to ensure a welcoming environment for customers.
- Assisted customers in product selection and provided expert knowledge on home improvement solutions.
- Responded to customer inquiries, resolving issues efficiently and enhancing overall satisfaction.
- Maintained inventory levels, ensuring stock availability for high-demand products.
- Collaborated with team members to optimize store layout and improve product displays.
- Trained new associates on customer service protocols and operational procedures.
- Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Associate
The Home Depot Inc
04.2018 - 04.2023
- Assisted customers with inquiries and product information to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems for efficient service.
- Managed customer complaints by implementing company protocols and upholding professional standards.
- Maintained a clean and organized workspace to ensure a welcoming environment for customers.
- Assisted customers in product selection and provided expert knowledge on home improvement solutions.
- Responded to customer inquiries, resolving issues efficiently and enhancing overall satisfaction.
- Maintained inventory levels, ensuring stock availability for high-demand products.
- Collaborated with team members to optimize store layout and improve product displays.
- Trained new associates on customer service protocols and operational procedures.
- Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
Prosser Career Academy
Chicago, ILSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Stock replenishment
- Inventory control
- Product merchandising
- Regulatory compliance
- Cross-functional team collaboration
- Retail marketing
- Calm and professional under pressure
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Lowes Home Improvment
04.2023 - Current
Customer Service Associate
The Home Depot Inc
04.2018 - 04.2023
High School Diploma -
Prosser Career Academy