Amanda Martin
Joplin,MO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Foundever
Joplin, MO
01.2023 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
Licensed Insurance Agent
Foundever
Joplin, MO
06.2022 - 12.2022
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
Customer Service Representative
Foundever
Joplin, MO
10.2019 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Branson High School
Branson, MO05-1999
BBA - Management And Leadership
Western Governor's University
OnlineSkills
- Sales Promotion
- Account Management
- Project Management
- Service Delivery Optimization
- Call Center Operations
- Handling Escalations
- Cash Handling
- Problem-Solving
- Customer-Focused
Timeline
Customer Service Manager
Foundever
01.2023 - 03.2024
Licensed Insurance Agent
Foundever
06.2022 - 12.2022
Customer Service Representative
Foundever
10.2019 - 05.2022
High School Diploma -
Branson High School
BBA - Management And Leadership
Western Governor's University