Amanda Martinez
Knoxville,TN
Summary
Dynamic Commercial Parts Pro at Advance Auto Parts with a proven track record in achieving sales goals and enhancing customer satisfaction. Expert in optimizing warehouse operations and streamlining order processing, while fostering strong supplier relationships. Skilled in problem-solving and effective communication, driving performance improvements and operational efficiency.
Overview
6
6
years of professional experience
Work History
Commercial Parts Pro
Advance Auto Parts
02.2020 - 12.2025
- Achieved personal and store sales goals and service objectives.
- Collaborated across departments to resolve complex client inquiries effectively and efficiently.
- Supported management with financial reporting tasks to ensure accurate budgeting and forecasting for the department.
- Devised strategies for optimizing warehouse space utilization, resulting in improved organization and efficiency.
- Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
- Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
- Built and maintained network of second source suppliers.
- Trained new employees on product knowledge and customer service best practices.
- Developed efficient workflows for order processing and fulfillment, reducing turnaround time.
- Provided expert advice on parts selection, enhancing customer satisfaction and loyalty.
Education
General
Bremen High School
Midlothian, IL05.1997
Skills
- Customer relations
- Improving customer satisfaction
- Goal setting
- Staff training
- Performance improvement
- Stock management
- Returns processing
- Reviewing deliveries
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Cash handling
- Customer interaction
- Relationship building
- Customer relationship development
Timeline
Commercial Parts Pro
Advance Auto Parts
02.2020 - 12.2025
General
Bremen High School