Amanda Martinez-Arce
Miami,FL
Summary
Motivated Front End Associate dedicated to delivering best-in-class service and memorable customer experience. Ready and eager to utilize many years' experience in industry to support and drive organizational and team goals. Proven multitasker and communicator, adept at maintaining composure under pressure.
At Costco Wholesale Corp, I enhanced customer satisfaction by personalizing service, demonstrating a strong customer service skill. My experience as a Personal Assistant at Next Model Management showcases my ability to manage time efficiently and foster positive relationships, underlining my friendly and outgoing nature.
Overview
3
3
years of professional experience
Work History
Front End Associate
Costco Wholesale Corp
Miami, FL
10.2022 - Current
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers promptly and responded to questions.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Identified areas where additional resources are needed in order to promote a safer working environment.
- Provided guidance on safe work practices, such as proper lifting techniques, use of personal protective equipment.
Personal Assistant
Next Model Management
Miami Beach, FL
02.2022 - 05.2022
- Kept paper and digital records of bookings, reservations and client needs.
- Maintained records of client information, including contact details and payment history.
- Provided guidance on grooming techniques and styling advice to models.
- Evaluated portfolios of aspiring models to determine suitability for agency representation.
- Developed relationships with fashion designers, photographers, makeup artists, and other industry professionals.
- Gathered and sorted data for reports and files.
- Developed positive relationships with internal customers through effective communication techniques.
- Used filing systems to improve document management and organization.
- Answered incoming calls, responded to emails, faxes and other inquiries
- Scheduled appointments and travel arrangements.
- Maintained a high level of professionalism
Education
High School Diploma -
South Miami Senior High
Miami, FL06-2017
Skills
- Excellent customer service skills
- A multitasker who can maintain a calm demeanor in high-pressure emergencies
- Strong communication abilities
- Safety mindset
- Friendly and outgoing
- Competent and warm
- Personable and helpful
- Time management
Affiliations
- Crossfit
- Softball
- Chess
Languages
English
Professional
Spanish
Professional
Accomplishments
- Thespian Honor
- Featured on the Miami Herald for High school state game in 2016
- Costco Wholesale Employee of the month
References
References available upon request.
Timeline
Front End Associate
Costco Wholesale Corp
10.2022 - Current
Personal Assistant
Next Model Management
02.2022 - 05.2022
High School Diploma -
South Miami Senior High