Amanda Mattox
Terre Haute,IN
Summary
State-licensed life and health insurance agent with a strong background in inside sales and service management. Proven ability to optimize quote preparation and procurement processes, leading to increased efficiency. Expertise in team leadership focused on achieving quality benchmarks and enhancing customer satisfaction, directly contributing to sales growth.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Inside Sales & Service Manager
Wabash Valley Motor & Machine
Terre Haute, US
03.2021 - Current
- Oversaw incoming inquiries and tasks to ensure timely responses and adherence to quality standards.
- Prepared accurate quotes and estimates for special items by gathering information and analyzing material and job costing to enhance pricing strategy.
- Prepared purchase orders by verifying specifications and pricing, obtaining supplier recommendations to ensure quality procurement.
Operator
North American LIGHTING
Paris, US
10.2015 - 03.2021
- Operated machinery to assemble automotive lighting components efficiently.
- Led assembly line, motivating co-workers while ensuring compliance with quality standards and government regulations for consumer safety.
- Monitored production lines for quality control and compliance with safety standards.
- Managed critical procedures in fast-paced environment, ensuring seamless operations.
- Collaborated with team members to maintain a clean and organized workspace.
Team Leader
US Farathane Corporation
Orion, US
01.2011 - 07.2015
- Guided and trained operators for injection mold and extrusion jobs, ensuring adherence to safety and quality standards.
- Trained employees on operational procedures, contributing to enhanced team performance.
- Monitored compliance with rules and guidelines, reinforcing safety standards across operations.
- Conducted performance evaluations to assess employee effectiveness.
- Completing labor and machine efficiency data entry.
Customer Service Representative
Allegra Direct Communications
Clinton Township, US
01.2009 - 12.2011
- Assisted Medicare eligible individuals with billing and enrollment inquiries for Blue Cross and Blue Shield of New Jersey, utilizing strong listening and problem-solving skills to enhance customer satisfaction.
- Promptly answering calls in a fast paced environment.
- Documented customer interactions to ensure accurate records and follow-up.
- Managed multiple tasks simultaneously, ensuring clear communication with team members to facilitate efficient service delivery.
- Demonstrated resilience and maintained a positive demeanor in high-pressure situations.
Education
High school diploma - General Studies
Lapeer East High School
05-2007
Skills
- Inside Sales
- Sales
- Purchasing
- Procurement
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Windows
- Organizational skills
- Detail orientation
- Customer service
- Administrative support
- Communication skills
Certification
- Life & Health insurance License - Indiana Department Of Insurance - Issues 06/18/2026
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Inside Sales & Service Manager
Wabash Valley Motor & Machine
03.2021 - Current
Operator
North American LIGHTING
10.2015 - 03.2021
Team Leader
US Farathane Corporation
01.2011 - 07.2015
Customer Service Representative
Allegra Direct Communications
01.2009 - 12.2011
High school diploma - General Studies
Lapeer East High School