David Krueger
Hastings,NE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Inside Sales & Service Manager
Hastings HVAC, Inc
05.2015 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Negotiated with vendors to secure best prices for parts and supplies.
- Hired, trained and supervised team of service staff members to meet business goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Production Logistics Planner
Case New Holland Industrial
06.2007 - 06.2015
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
Education
Associate of Applied Science - Business Mgmt / Logistics & Supply Chain Mgmt.
Central Community College
Hastings, NE12.2012
Skills
- Inside Sales
- Outside Sales
- Negotiation
- Logistics
- Supply Chain Management
- Customer Relationship Management
- Microsoft Office
- Google Docs
- Account Management
- Marketing
- Customer Retention
- Public Speaking
MILITARY SERVICE
MILITARY SERVICE
Second Class Petty Officer
United States Navy
June 1987 to June 1991
Duties
• Desert Shield / Desert Storm Veteran
• Catapult Captain responsible for 20+
crew members
• Crew Trainer for all 14 catapult
stations
• Flightdeck Team Leader
• Logistics / Supply Chain Manager for
V-2 Division Work Centers
Awards
• Sea Service Deployment Ribbon
• National Defense Service Medal
• Navy Expeditionary Medal
• Southwest Asia Service Medal
• Armed Forces Expeditionary Medal
Timeline
Inside Sales & Service Manager
Hastings HVAC, Inc
05.2015 - Current
Production Logistics Planner
Case New Holland Industrial
06.2007 - 06.2015
Associate of Applied Science - Business Mgmt / Logistics & Supply Chain Mgmt.
Central Community College
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