Amanda Mayor
Miami,US
Summary
Detail-oriented and meticulous employee. Works at fast pace to meet tight deadlines. Ability to keep workspace organized and others on-task to facilitate effective learning and workflow. Diligent and adaptable in meeting individual needs with warmth and hospitality.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Jaile Lima
Custom Cable L.L.L.P - 7280 NW 7th St Unit 103
04.2021 - 10.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
Barista Shift Lead
Lisette Rodriguez
Dunkin Donuts - 18714 NW 67th Ave, Miami, FL 33015
08.2018 - 04.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Food Service Worker
Dianelys
Fuddruckers - 10680 NW 19th St, Doral, FL 33172
02.2018 - 05.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
American Senior High School
Hialeah, FL05.2018
Associate of Arts - English Education
Miami Dade College
Miami, FL04.2021
Bachelor of Arts - English Education
Florida International University
Miami, FL12.2023
Skills
- Instructional Strategies skills
- Motivational Leadership
- Client Relationships
- Communication Expertise
- Technology Integration
- Group and Individual Instruction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Support Representative
Jaile Lima
04.2021 - 10.2023
Barista Shift Lead
Lisette Rodriguez
08.2018 - 04.2021
Food Service Worker
Dianelys
02.2018 - 05.2018
High School Diploma -
American Senior High School
Associate of Arts - English Education
Miami Dade College
Bachelor of Arts - English Education
Florida International University