Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Maya Banks

Miami,FL

Summary

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Apple
01.2022 - 01.2023
  • Taking calls from customers needing assistance with their apple products, upselling products and data entry all while giving excellent customer service.

Call Center Representative

Alorica
11.2018 - 01.2022
  • I worked under Alorica and took calls for AT&T customers
  • I charged customers for their bill, updated card payments/ cancelled any unwanted payments
  • I also troubleshooted any problems for the customers if needed.

Customer Service Representative

Sitel
12.2017 - 11.2018
  • I worked for Costco's customer service line
  • I took calls from customer's regarding their shipments,charges, and orders that may be late/never arrived.

Call Center Representative

First Choice Medical Group
01.2016 - 12.2017
  • I took calls and made calls to schedule customers an annual visit from their nurse
  • I also sold medical braces and updated payments if needed.

Patient Access Representative

Emory Hospital Midtown Promised land Women's Center
01.2015 - 01.2017
  • Responsible for answering the phone, scheduling appointments, billing, and submitting insurance claims.

Education

GED -

Technical College System Of Georgia
Atlanta, GA
06.2023

Skills

  • Collaborative Team Player
  • Issue and Resolution Tracking
  • Training Material Development
  • Microsoft Office Specialist (MOS) Master

Certification

CPR & First AidMay 2022 to Present

Additional Information

  • Authorized to work in the US for any employer

Timeline

Technical Support Representative

Apple
01.2022 - 01.2023

Call Center Representative

Alorica
11.2018 - 01.2022

Customer Service Representative

Sitel
12.2017 - 11.2018

Call Center Representative

First Choice Medical Group
01.2016 - 12.2017

Patient Access Representative

Emory Hospital Midtown Promised land Women's Center
01.2015 - 01.2017

GED -

Technical College System Of Georgia

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Maya Banks