Shannon Brooks
Suffolk,VA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Technical Support Representative
Ferguson Enterprises LLC
Newport News, VA
08.2021 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborate with vendor to locate replacement components and resolve advanced problems.
- Researched products technical specifications and accurately communicate information.
- Use company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Respond to customer inquiries and provide technical assistance over the phone and in person.
Dietary Aide
Sentara Obici Hospital
Suffolk, VA
08.2024 - 03.2025
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Sorter
Amazon
Suffolk, VA
03.2024 - 08.2024
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
Server
Golden Corral Buffet And Grill
Hampton, VA
12.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered the phone for reservations, and Togo orders.
- Worked in various positions throughout the store.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
Server/bartender
Olive Garden
Chesapeake
04.2019 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Golden Corral Buffet And Grill
Hampton, VA
08.2015 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked in various different departments within the store.
- Cross Trained
Hair Stylist
Rudy & Kelly Salon
Portsmouth, VA
07.1999 - 11.2001
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
General Education
Washington Highschool
Washington, NCGed - General Education
Craddick Highschool
Portsmouth, VA06.2001
Graduated - Cosmetology
Rudy And Kelly Academy
Virginia Beach, VA2001
Skills
- Customer Service Expertise
- Microsoft Windows and Office
- Windows 10
- Read Technical Manuals
- Issue Troubleshooting
- Friendly and Patient
- Call Center Operations
- Troubleshooting and Assistance
- Reading Comprehension
- Collaborative Team Player
- Organizational Skills
- Team Support
- Microsoft Outlook
- Teams
- Email Support Representative
- Power BI
- Salesforce
- My Dining
Timeline
Dietary Aide
Sentara Obici Hospital
08.2024 - 03.2025
Sorter
Amazon
03.2024 - 08.2024
Technical Support Representative
Ferguson Enterprises LLC
08.2021 - Current
Server
Golden Corral Buffet And Grill
12.2019 - 03.2020
Server/bartender
Olive Garden
04.2019 - 10.2019
Server
Golden Corral Buffet And Grill
08.2015 - 03.2019
Hair Stylist
Rudy & Kelly Salon
07.1999 - 11.2001
General Education
Washington Highschool
Ged - General Education
Craddick Highschool
Graduated - Cosmetology
Rudy And Kelly Academy