Amanda McAlpine
Providence,RI
Summary
Proven leader and reliable communicator, adept in load planning and fostering team collaboration. At USPS, enhanced customer satisfaction and maintained high-quality service delivery, demonstrating exceptional adherence to deadlines and confidentiality awareness. Skilled in handheld scanner operation, I significantly contributed to team performance and efficiency at Laundromax through effective recruitment and conflict resolution. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
08.2019 - 04.2024
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Displayed excellent stamina while walking long distances over varied terrain throughout each day''s scheduled route assignments, contributing positively to overall health levels as well as job performance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
Manager
Laundromax
03.2022 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
No Degree - Medical Administrative Assistant
Lincoln City Career Technical High School
Lincoln City, OR07.2022
High School Diploma -
Central High School
Providence, RI06.2021
Skills
- Reliability and punctuality
- Load Planning
- Adherence to Deadlines
- Handheld scanner operation
- Reading Comprehension
- Confidentiality Awareness
- Teamwork and Collaboration
- Excellent Communication
Timeline
Manager
Laundromax
03.2022 - 01.2023
City Mail Carrier
United States Postal Service, USPS
08.2019 - 04.2024
No Degree - Medical Administrative Assistant
Lincoln City Career Technical High School
High School Diploma -
Central High School
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