Amanda McCallister
Virginia Beach,Virginia
Summary
Self-motivated professional with over 15 years of experience in the service industry. Highly detail oriented while consistently meeting and exceeding customer service standards. Result-oriented, dedicated and outgoing with strengths in training and team leadership.
Overview
17
17
years of professional experience
Work History
Server/Bartender
Blue Pete's Restaurant
04.2022 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bar Manager
Sandbridge Island Restaurant
08.2006 - 09.2021
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Applied Science - Human Resources Specialist
Bryant And Stratton College
Virginia Beach, VA04.2013
Skills
- Sales Expertise
- High-Volume Dining
- Menu Memorization
- Skilled Team Leader and Trainer
- Servsafe Certified
- Product & Industry Knowledge
Timeline
Server/Bartender
Blue Pete's Restaurant
04.2022 - Current
Bar Manager
Sandbridge Island Restaurant
08.2006 - 09.2021
Associate of Applied Science - Human Resources Specialist
Bryant And Stratton College
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