Amanda McCarthy
Landing
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 2 years of experience to dynamic new position.
Overview
3
3
years of professional experience
Work History
Front End Coordinator
Wegmans Food Markets
06.2023 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Streamlined checkout processes for faster transactions and reduced wait times.
- Reduced cashier errors by implementing comprehensive training programs and providing ongoing support.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
Customer Service Representative
Wegmans Food Markets, Inc
01.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shop From Home Team Lead
ShopRite
02.2021 - 01.2022
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Unit Leader
Girl Scouts Of Northern New Jersey
06.2021 - 08.2021
- Led groups of 15-20 girls in learning and following the Girl Scout Law and Girl Scout Promise.
- Taught group of girls to appreciate and respect their surroundings, including each other and the outdoors, as well as learning leadership qualities.
- Scheduled group activities weekly based on interests of campers and fellow counselors.
- Taught fellow counselors leadership skills such as leading a group of young girls and their fellow counselors, based on their position.
Education
No Degree - Accounting And Finance, Management
Centenary University
Hackettstown, NJ05.2025
High School Diploma -
Roxbury High School
Succasunna, NJ06.2021
Skills
- Customer Interaction
- Cash Register Operation
- Verbal and Written Communication
- Customer Service
- Staff Supervision
- Telephone Etiquette
- Sales Assistance
Timeline
Front End Coordinator
Wegmans Food Markets
06.2023 - Current
Customer Service Representative
Wegmans Food Markets, Inc
01.2022 - 06.2023
Unit Leader
Girl Scouts Of Northern New Jersey
06.2021 - 08.2021
Shop From Home Team Lead
ShopRite
02.2021 - 01.2022
No Degree - Accounting And Finance, Management
Centenary University
High School Diploma -
Roxbury High School
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