AMY I G N A S
Long Beach,USA
Summary
Efficient, knowledgeable and organized Front End Coordinator very hands-on in pitching in to move customer lines and deliver excellent service. Teach new cashiers how to process transactions and bag customer orders. Understand needs of customers, apply excellent listening skills and provide solutions to problems with aim of maintaining customer loyalty and retention.
Overview
6
6
years of professional experience
Work History
Front End Coordinator
Dirt Cheap
Waveland, MS
08.2018 - 12.2024
- Assisted cashiers with providing credits or refunds to customers
- Helped resolve checkout problems and delays, checked prices and issued rain checks for out-of-stock sale items
- Identified and removed safety hazards, obstacles, spills and blocked exits
- Controlled shrinkage and observed cashier operations and customer behaviors
- Worked with cashiers to resolve money shortages, overages and counterfeit bills
- Delivered quality customer service and helped staff serve customers and provide good shopping experience
- Implemented policies and procedures to improve office workflow and efficiency
- Monitored performance, providing feedback and coaching to improve efficiency
- Promoted a positive work culture that encouraged teamwork and professional development
- Handled customer inquiries and complaints, ensuring satisfaction with services provided
- Observed interactions with customers and stepped in to facilitate customer service support for pricing questions, system errors and complaint handling
- Coordinated maintenance team to keep front-end areas clean and free of trash, spills and excess carts
- Ordered ribbon, register paper and other front-end supplies to maintain proper levels
- Maintained strong coverage at front end through successful management of employee breaks and well-coordinated team assignments
- Resolved customer complaints and answered policy and procedure-related questions
- Followed established company policies and enforced regulations to maintain compliance
- Boosted team performance with motivational support, mentoring and job skill coaching
- Assisted team members in resolving complex issues with critical thinking and tactful communication
- Monitored and replenished office supplies to maintain business operations
Education
Diploma -
Tate High School
Cantonment, FLSkills
- Customer Service
- Customer interaction
- Cash Register Operation
- Sales Strategies
- Telephone Etiquette
- Price Verification
- Fraud prevention
- Cash counting
- Credit returns processing
- File Management
- Administrative Support
- Complaint resolution
- Time Management
- Training and mentoring
- Cash Handling
- Accuracy
- Display Setup
- Listening Skills
- Opening and closing procedures
- Employee Motivation
- Refunds processing
- Problem-solving skills
- Conflict Management
Timeline
Front End Coordinator
Dirt Cheap
08.2018 - 12.2024
Diploma -
Tate High School