Summary
Overview
Work History
Education
Skills
Timeline
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Amanda McCarty

Lindsay

Summary

Dynamic customer service professional with a proven track record at Green Bay Packaging, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively managed high-stress situations, ensuring timely resolutions and fostering strong relationships. Committed to delivering exceptional service and optimizing customer satisfaction.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Green Bay Packaging
12.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Buyer

Covercraft Industries
11.2016 - 08.2024
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Maintained complete documentation and records of all purchasing activities.
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
  • Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.

CSR

BancFirst
03.2013 - 03.2016
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Bachelor of Science - Early Childhood Education

East Central University
Ada, OK

High School Diploma -

Vanoss Public School
Ada, OK
05-1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Green Bay Packaging
12.2024 - Current

Buyer

Covercraft Industries
11.2016 - 08.2024

CSR

BancFirst
03.2013 - 03.2016

Bachelor of Science - Early Childhood Education

East Central University

High School Diploma -

Vanoss Public School

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