Amanda McConnaha
Springfield,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Results CX
Remote
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
Clinical Review Technician
Sagility Health
Work From Home
10.2023 - 01.2024
- Enhanced patient care by conducting thorough clinical reviews and ensuring adherence to medical guidelines.
- Reduced claim denials with meticulous documentation and accurate assessments of medical necessity.
- Participated actively in peer-review sessions, sharing insights on challenging cases while learning from colleagues'' experiences and expertise.
- Made accurate, timely and consistent coverage determinations for patients.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Managed a high volume of claims, prioritizing tasks based on urgency and importance.
- Implemented quality control measures, resulting in fewer errors and increased accuracy in claim processing.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Secretary
T&M Bear Alignment
Springfield, OH
08.2010 - 08.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed filing system, entered data and completed other clerical tasks.
- Ordered all parts needed for all appointments
- Wrote estaminets for customers and insurance company's
Education
GED -
South High School
Springfield, OHSkills
- Filing
- Receiving Support
- Critical Thinking
- Order Processing
- Call Center Operations
- Prioritization
- POS Systems Expertise
- Clerical Support
- Typing Proficiency
- Customer Service
- Invoice Preparation and Processing
- Customer Relations
- Information Security
- Paperwork Processing
- Scheduling
Timeline
Clinical Review Technician
Sagility Health
10.2023 - 01.2024
Customer Service Representative
Results CX
09.2022 - Current
Secretary
T&M Bear Alignment
08.2010 - 08.2022
GED -
South High School