Summary
Overview
Work History
Education
Skills
Timeline
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Amanda M. Cotton

Cincinnati

Summary

Eager professional with a proven track record at 5/3 Bank, excelling in document accuracy and compliance. Leveraging strong attention to detail and Excel proficiency, I effectively managed high volumes of legal files and provided impactful assistance to borrowers, ensuring optimal financial solutions during challenging times. Adaptable and committed to continuous learning and taking on new challenges

Overview

10
10
years of professional experience

Work History

Homeowner’s Assistance Closer

5/3 Bank
Cincinnati
12.2021 - Current
  • Managed high volume of files daily, ensuring accuracy of legal documents through thorough research.
    Prepared and dispatched various legal documents for borrower execution and approved workouts.
    Ensured compliance with county and state guidelines during document preparation and submission.
    Submitted documents for recording via ServiceLink, addressing any identified county rejections.

Homeowner’s Assistance Customer Care Specialist/ Counselor

5/3 Bank
07.2020 - 12.2021
  • Assisted borrowers who were affected by the pandemic or hardship by offering forbearance assistance, or hardship assistance with their monthly payments, and work-out options to repay the past due amounts, such as modifications, deferring payments to the maturity of their mortgage, reinstatement, etc.
  • Responsibilities included answering inbound calls from, and making outbound calls to, our affected borrowers, taking payments, checking daily voicemails, and returning follow-up calls, achieving the borrowers' true intent after forbearance assistance, noting accounts accordingly, and making sure they have the information they need to make the best decision for their financial situation. This also includes the mailing of hardship applications, modification or workout documents, and copies of forbearance agreements if needed.

Call Center/ Purchasing Agent

Cincinnati Zoo & Botanical Garden
09.2015 - 03.2020
  • Manage all incoming calls to the zoo daily and routed them to the intended recipients.
  • Organized and processed incoming and outgoing packages and mail.
  • Processed invoices from various vendors to prepare them for payment via the Finance department.
  • Assisted with purchasing/ procurement of supplies for all departments.
  • Assistance in balancing, counting of the vault, and daily reporting of numbers.
  • Created spreadsheets via EXCEL for many needs including call counts, Am-Ex cards, etc.
  • Day-to-day office work: cleaning, organizing, filing, etc.
  • Other cash control duties

Education

5/3 Career Empowerment Program Graduate -

12.2021

High School Diploma - Drama

School For Creative And Performing Arts
05.2000

Skills

  • Excel and Outlook proficiency
  • Attention to detail
  • SharePoint expertise
  • Detail orientation
  • Adaptability and eagerness to learn
  • Flexible availability
  • Commissioned notary public
  • Data entry experience

Timeline

Homeowner’s Assistance Closer

5/3 Bank
12.2021 - Current

Homeowner’s Assistance Customer Care Specialist/ Counselor

5/3 Bank
07.2020 - 12.2021

Call Center/ Purchasing Agent

Cincinnati Zoo & Botanical Garden
09.2015 - 03.2020

5/3 Career Empowerment Program Graduate -

High School Diploma - Drama

School For Creative And Performing Arts

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Amanda M. Cotton