Amanda Medders
Double Springs,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Owner
Aurora Mobile IV and Wellness, LLC
05.2024 - 12.2025
- In home IV infusion company providing IV Hydration and weight loss options for patients in the state of Alabama
- Led a high-performing sales team, providing training and mentorship to enhance performance.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed and implemented efficient workflows to optimize productivity and reduce costs.
- Trained new staff on operational procedures and customer service standards.
- Utilized inventory management systems to maintain stock levels and streamline ordering processes.
- Established strong vendor relationships to negotiate favorable terms and pricing structures.
- Managed day-to-day business operations
Registered Nurse/EHR Support Specialist Trainer
Infinity Infusion Nursing/ Naven Health
07.2022 - 07.2024
- Administered intravenous therapies and medications to patients with precision and care.
- Developed and delivered training programs for EHR software to enhance user proficiency.
- Collaborated with IT teams to troubleshoot and resolve EHR system issues effectively.
- Facilitated ongoing support sessions to ensure user confidence in utilizing EHR systems post-training.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for diverse patient populations.
- Educated patients and families on treatment protocols, medication management, and health maintenance strategies.
- Monitored patient vital signs and responses, adjusting care plans to optimize health outcomes effectively.
- Implemented electronic health record systems to streamline documentation processes and improve data accuracy.
Infusion Nurse
Optum Infusion Pharmacy
07.2021 - 07.2022
- Administered intravenous medications and therapies to patients, ensuring adherence to safety protocols.
- Monitored patient vital signs and responses during infusion treatments, adjusting care plans as needed.
- Educated patients on infusion procedures, medication side effects, and aftercare for optimal recovery.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual patient needs.
Registered Nurse- MedSurg
Madison Hospital
11.2019 - 07.2021
- Monitored patient vital signs, identifying changes and escalating concerns promptly.
- Administered medications and treatments following established protocols.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated patients and families on health management and discharge instructions.
- Led quality improvement initiatives focused on reducing hospital readmission rates.
- Ensured compliance with regulatory standards, maintaining high levels of patient safety and care quality.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Registered Nurse/EHR Support Specialist Trainer
Huntsville Hospital Health System- The Heart Center
11.2018 - 11.2019
- Collaborated with healthcare teams to develop and implement individualized patient care strategies.
- Educated patients, families and caregivers about conditions and treatments.
- Coordinated referrals to specialists or external healthcare providers when necessary for specialized care.
- Created comprehensive training materials, including manuals and video tutorials, for diverse learning styles.
- Mentored new trainers on best practices for EHR education delivery and support techniques.
- Analyzed user performance data to assess training effectiveness and recommend enhancements to curricula.
- Optimized workflow efficiencies by customizing EHR configurations according to department-specific requirements.
- Built meaningful relationships with patients and families for optimal care.
- Assisted physicians during examinations and procedures, providing expert clinical support as needed.
Certified Medical Assistant
Huntsville Hospital- THE HEART CENTER
02.2018 - 11.2018
- Administered patient care procedures, ensuring adherence to safety protocols and best practices.
- Collaborated with healthcare team to optimize patient flow and enhance service delivery.
- Conducted patient assessments, documenting vital signs and medical histories accurately.
- Assisted in preparing examination rooms, maintaining cleanliness and organization of medical supplies.
Cardiovascular Technologist
Huntsville Hospital Health System- PCU
07.2014 - 02.2018
- Collaborated with healthcare teams to develop patient care plans and improve outcomes.
- Provided direct care to patients, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for all individuals.
- Monitored patient vital signs and reported changes to healthcare team promptly.
Research Assistant
Huntsville Hospital Health System- Heart Center Research
01.2013 - 07.2014
- Conducted literature reviews to support ongoing heart research projects.
- Assisted in data collection and analysis for clinical trials.
- Collaborated with multidisciplinary teams to develop research protocols.
- Managed patient recruitment efforts, ensuring compliance with ethical standards.
- Developed and maintained databases to track study progress and outcomes.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Education
Bachelor's - Nursing
Chamberlain College of Nursing-Illinois
Illinois City, IL03.2020
Associate - Nursing
ITT Technical Institute-Indianapolis
Madison, AL04.2015
Skills
- Customer relations
- Verbal and written communication
- Client service
- Team oversight
- Marketing
- Sales leadership
- Human resources
- Sales oversight
- Attention to detail
- Customer service
- Team leadership
- Customer service management
- Scheduling
- Effective leader
Accomplishments
Daisy Award Recipient in August 2020
Additional Information
Daisy Award Recipient in August 2020
Timeline
Owner
Aurora Mobile IV and Wellness, LLC
05.2024 - 12.2025
Registered Nurse/EHR Support Specialist Trainer
Infinity Infusion Nursing/ Naven Health
07.2022 - 07.2024
Infusion Nurse
Optum Infusion Pharmacy
07.2021 - 07.2022
Registered Nurse- MedSurg
Madison Hospital
11.2019 - 07.2021
Registered Nurse/EHR Support Specialist Trainer
Huntsville Hospital Health System- The Heart Center
11.2018 - 11.2019
Certified Medical Assistant
Huntsville Hospital- THE HEART CENTER
02.2018 - 11.2018
Cardiovascular Technologist
Huntsville Hospital Health System- PCU
07.2014 - 02.2018
Research Assistant
Huntsville Hospital Health System- Heart Center Research
01.2013 - 07.2014
Associate - Nursing
ITT Technical Institute-Indianapolis
Bachelor's - Nursing
Chamberlain College of Nursing-Illinois