AMANDA MELO
Springfield,MA
Summary
Results-driven professional known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
6
6
years of professional experience
Work History
1L Representative
Lexis Nexis
Springfield, MA
10.2025 - Current
- Led initiatives to encourage 1L students to utilize LexisNexis for legal research.
- Organized events to enhance student engagement and participation with LexisNexis resources.
1L Representative
Student Bar Association
Springfield, USA
10.2025 - Current
- Represented first-year law students by voicing concerns and delivering feedback to SBA leadership.
- Collaborated with peers and administrators to enhance programming, resources, and student engagement.
DEIB Subcommittee Lead
Way Finders
Springfield, USA
09.2023 - 08.2025
- Led workplace initiatives and events to strengthen staff belonging and inclusion.
- Partnered with the Chief Executive Team to recommend and implement equitable policy and culture improvements.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Resident Services Coordinator
Way Finders
Northampton, USA
06.2022 - 08.2025
- Guided residents in rental assistance applications, public benefits enrollment, and healthcare access, effectively mediating sensitive tenancy disputes.
- Collaborated with property management and community agencies to connect residents to essential resources, enhancing housing stability outcomes.
- Coordinated resident services for six affordable housing properties, enabling tenants to maintain stable housing and avoid lease violations or displacement.
Diversity, Equity, Inclusion, and Belonging Committee Member
Three County Continuum of Care
Greenfield, USA
09.2023 - 08.2025
- Collaborated with regional nonprofit leaders to implement equitable practices in housing and social service systems, enhancing access for marginalized communities.
- Facilitated cross-agency trainings and policy enhancements, fostering community initiatives that directly supported underserved populations.
- Collaborated with community leaders to develop strategic initiatives for local care services.
- Analyzed program needs and identified resources to improve service delivery.
- Facilitated meetings to discuss policy changes and service improvement strategies.
Homeownership Advisor
Way Finders
Springfield, USA
06.2022 - 09.2023
- Delivered HUD-certified homeownership and credit education courses to empower first-time buyers in Springfield and surrounding communities.
- Facilitated workshops and one-on-one counseling to enhance financial literacy and budgeting skills, increasing participants' credit readiness.
- Coordinated and led Youth Financial Literacy Program, equipping local students with essential money management skills to promote responsible financial habits.
Peer Advisor
UMASS Amherst Department of Political Science & Legal Studies
Amherst, USA
06.2020 - 06.2022
- Advised students on academic planning, course selection, and degree progress to facilitate timely graduation and enhance program success.
- Managed weekly departmental communications and newsletter to keep stakeholders informed and engaged.
Legal Assistant
Student Legal Services Office
Amherst, USA
09.2021 - 01.2022
- Supported attorneys with client intake, scheduling, and case management.
- Conducted legal research and assisted with the preparation of documents to provide accessible legal representation to students.
- Promoted awareness of students' legal rights through outreach and office support.
Lindsay Fellowship Legal Assistant
Federal Public Defender Office
Boston, USA
06.2021 - 08.2021
- Conducted legal research and drafted memoranda to support federal criminal defense strategy. Assisted attorneys with case preparation, client file review, and trial preparation, including organizing court documents. Observed hearings and court proceedings to develop familiarity with federal criminal procedure and courtroom practice.
Education
Juris Doctorate (JD) -
Western New England Law School
Springfield, MA05.2028
Bachelor of Arts - Legal Studies, Psychology
University of Massachusetts Amherst
Amherst, MA05.2022
Skills
- Fluent in Spanish
- Legal research
- Legal writing
- Client interviewing
- Case management
- Client advocacy
- Fluent in English & Spanish
- All Microsoft Products
- Public speaking
- Community engagement
- Conflict resolution
- Financial literacy
Timeline
1L Representative
Lexis Nexis
10.2025 - Current
1L Representative
Student Bar Association
10.2025 - Current
DEIB Subcommittee Lead
Way Finders
09.2023 - 08.2025
Diversity, Equity, Inclusion, and Belonging Committee Member
Three County Continuum of Care
09.2023 - 08.2025
Resident Services Coordinator
Way Finders
06.2022 - 08.2025
Homeownership Advisor
Way Finders
06.2022 - 09.2023
Legal Assistant
Student Legal Services Office
09.2021 - 01.2022
Lindsay Fellowship Legal Assistant
Federal Public Defender Office
06.2021 - 08.2021
Peer Advisor
UMASS Amherst Department of Political Science & Legal Studies
06.2020 - 06.2022
Juris Doctorate (JD) -
Western New England Law School
Bachelor of Arts - Legal Studies, Psychology
University of Massachusetts Amherst