Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Merritt

Arpin,WI

Summary

Professional with a proven track record at Associated Bank, adept in operational efficiency and exceptional communication. Skilled in audit preparation and problem-solving, I've enhanced customer satisfaction and boosted team productivity. My adaptability and organizational skills have driven success in diverse roles, achieving operational excellence without compromising on service quality.

Overview

23
23
years of professional experience

Work History

Assistant Bank Manager

Associated Bank
09.2007 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Conducted regular monthly audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
  • Conducted scheduling, hiring decisions and monthly audits.
  • Assisted with complex transactions using overrides and functions requiring additional authorization levels.
  • Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.
  • Assisted in the recruitment of high-quality talent, contributing to a strong workforce capable of meeting bank objectives.
  • Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
  • Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
  • Observed, coached and developed bankers in support of reaching performance objectives.
  • Boosted employee morale through recognition initiatives, leading to increased productivity levels across the team.

Phlebotomist

Marshfield Clinic - Marshfield Center
01.2004 - 04.2006
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Front End Supervisor

Menards
04.2002 - 01.2004
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

High School Diploma -

Marshfield Senior High
Marshfield, WI
05-2000

Skills

  • Operational efficiency
  • Audit preparation
  • Cash management
  • Problem-solving abilities
  • Time management
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Attention to detail
  • Adaptability and flexibility

Timeline

Assistant Bank Manager

Associated Bank
09.2007 - Current

Phlebotomist

Marshfield Clinic - Marshfield Center
01.2004 - 04.2006

Front End Supervisor

Menards
04.2002 - 01.2004

High School Diploma -

Marshfield Senior High

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Amanda Merritt