Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Amanda Messer

Summary

Licensed Insurance Agent and Proven Personal Lines Customer Service Representative with a track record of enhancing customer satisfaction at Kellon Insurance Agency. Skilled in problem-solving and customer relations, significantly improved client retention. Demonstrates critical thinking and professional telephone demeanor, excelling in fast-paced environments. Expert in payment processing and client relations, committed to delivering exceptional results.

Overview

33
33
years of professional experience

Work History

Personal Lines Customer Service Representative

Kellon Insurance Agency
Bartlett, TN
09.2009 - Current

Assisted customers with quoting and issuing insurance policies. Processed endorsements on policies. Processed claims. Answered the phone. Processed payments. Assisted agency principle with daily tasks of running the office. Helped train new employees. Handled customer inquiries and suggestions courteously and professionally.

Personal Lines Customer Service Representative

Collier Insurance Agency
Memphis, TN
06.2004 - 09.2009

Assisted clients with policy changes and cancellations. Processed claims. Quoted and issued new business. Answered the phone.

Personal Lines Customer Service Representative

Lofton-Wells Nationwide
Bartlett, TN
08.2002 - 06.2004

Assisted customers with policy changes. Assisted with claims. Processed payments. Quoted and issued new policies. Consulted customers regarding coverage and policy options. Answered the phone.

Personal Lines Customer Service Representative

Cozart Nationwide Insurance
Memphis, TN
01.1999 - 08.2002

Assisted customers with policy questions and changes. Processed payments. Processed cancellations. Processed incoming and outgoing mail. Processed claims.

Commercial Lines Customer Service Representative

Hollis & Burns Insurance Agency
Memphis, TN
08.1994 - 01.1999

Assisted commercial lines clients with policy changes. Issued certificates of insurance. Processed payments. Processed cancellations. Processed claims. Answered the phone.

Customer Service Representative - Commercial Lines

Crye-Leike Insurance Agency
Memphis, TN
03.1992 - 08.1994

Assisted customers with policy changes and questions. Processed claims. Answered the phone. Issued certificates of insurance. Processed payments. Handled health & dental benefits of all Crye-Leike employees. Assisted agency principle with personal word processing tasks. Assisted with receptionist duties.

Commerical Lines Assistant

J.R. Alexander Corporation.
Memphis, TN
06.1991 - 03.1992

Processed payments. Issued and mailed letters and notices to customers. Answered the phone. Worked part time and they merged with Crye-Leike Insurance.

Education

High School Diploma -

Overton High School
Memphis, TN
05.1985

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Complaint Handling
  • Payment Processing
  • Client Relations
  • Professional telephone demeanor
  • Follow-up skills
  • Paperwork Processing

Personal Information

I enjoy spending time with my family. We also enjoy trail riding with multiple Jeep clubs as well as participating in fund-raisers and community service work. My favorite hobbies are spending time outside, gardening, reading and crafts.

Timeline

Personal Lines Customer Service Representative

Kellon Insurance Agency
09.2009 - Current

Personal Lines Customer Service Representative

Collier Insurance Agency
06.2004 - 09.2009

Personal Lines Customer Service Representative

Lofton-Wells Nationwide
08.2002 - 06.2004

Personal Lines Customer Service Representative

Cozart Nationwide Insurance
01.1999 - 08.2002

Commercial Lines Customer Service Representative

Hollis & Burns Insurance Agency
08.1994 - 01.1999

Customer Service Representative - Commercial Lines

Crye-Leike Insurance Agency
03.1992 - 08.1994

Commerical Lines Assistant

J.R. Alexander Corporation.
06.1991 - 03.1992

High School Diploma -

Overton High School
Amanda Messer