Jami Gronefeld
Claxton,GA
Summary
Efficient professional with 10 plus years of experience and a proven knowledge of customer needs assessment, customer retention and direct marketing. Aiming to leverage my abilities to successfully fill the CSR roll in your company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative - Personal Lines
Assured Partners Insurance
10.2013 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Outbound Sales Representative
Combined Insurance
03.2013 - 10.2013
- Utilized innovative sales techniques to upsell products and services.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Identified customers from previously untapped market sectors with innovative call strategy.
Receptionist Administrator
New York Life & NYLIFE Securities
03.2009 - 06.2011
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
High School Diploma -
Savannah Christian Preparatory School
Savannah GaSkills
Understanding Customer Needs
Customer Account Management
Courteous With Strong Service Mindset
Upbeat and Positive Personality
Calm and Professional Under Pressure
Coordination
Effective and Detail Oriented
Certification
- P/C and Life and Health License - Expires 3/2025
Timeline
Customer Service Representative - Personal Lines
Assured Partners Insurance
10.2013 - 07.2023
Outbound Sales Representative
Combined Insurance
03.2013 - 10.2013
Receptionist Administrator
New York Life & NYLIFE Securities
03.2009 - 06.2011
High School Diploma -
Savannah Christian Preparatory School
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